Open Forum

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)

Good morning, we do not have charge nurses in our ambulatory clinics, but we do have Nurse Clinic Coordinators.  This is a management role and first line of clinical issues.  Sometimes we work in clinics, but most of the time we perform leadership roles.

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)

Hi Glenda,

Thank you very much for your response. Do your nurse clinic coordinators have a list of responsibilities that you might be able to email me for reference? Do they get paid more to function in this role? Do they fall under a manager or director in terms of leadership? My email is hlarms@emplifyhealth.org

Good morning, we do not have charge nurses in our ambulatory clinics, but we do have Nurse Clinic Coordinators.  This is a management role and first line of clinical issues.  Sometimes we work in clinics, but most of the time we perform leadership roles.

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)

I'm manage a team of telephone nurse triage nurses, and we have virtual charge nurses who oversee our chats throughout the day and work as a liasion between leadership and the telephone team. 

For us the ambulatory nurse job code does not qualify for charge nurse pay so I have input a request for nursing supervisors for next FY to put charge nurses into. 

I know this doesn't truly answer your question as you're looking for EBP in a clinic setting but giving you an idea of what we do and our challenges. 

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)

Hi Jamie,

Thank you for your response. I am interested in how the virtual nurses oversee chats throughout the day. Do you have big group chats that they have access to monitor this? Or is this happening behind the scenes? Will you have these nurses that you will group into the supervisor job code have other responsibilities in addition to overseeing chats and being a liaison?

I'm manage a team of telephone nurse triage nurses, and we have virtual charge nurses who oversee our chats throughout the day and work as a liasion between leadership and the telephone team. 

For us the ambulatory nurse job code does not qualify for charge nurse pay so I have input a request for nursing supervisors for next FY to put charge nurses into. 

I know this doesn't truly answer your question as you're looking for EBP in a clinic setting but giving you an idea of what we do and our challenges. 

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)

We have a similar staffing model: LVNs, MAs, and RNs. We have both lead MAs and Charge RNs. We call the charge nurse the "Nurse of the Day" and any clinician, scheduling or organizational questions come up from Clinicians, MAs, BHPs, LVNs, other RNs contact the charge nurse. They also hold the responsibility of assisting with schedules, overseeing case management, facilitating meetings, medication inventory and ordering, crash cart inventory and ordering, training new employees, competency sign offs and share in process improvements with leadership. We have two senior RNs that fill this role and rotate through (receive a pay differential when they are charge). 

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)

Hello,

I am a clinical manager supporting ambulatory nursing practice. I am seeking information on what are the standard roles and responsibilities of the charge nurse or head nurse over ambulatory (RN's, MA's and LPN's) in a clinic setting. I find it varies widely and am seeking information and also any evidenced based recommendation on a model that has worked well in other ambulatory clinics. Appreciate any insight!! :-)