Good evening!
I am looking to connect with anyone that may have experience in creating a 24/7 nurse advice line and asking if you might share some data on downstream revenue capture. I am in the process of creating a business plan with case study that would project the number of potential new patient EHRs created and subsequent generation of revenue. I have tried searching the previous posts without much success and thought I might ask here.
Currently our hospital offers nurse triage 8a-8p daily for ED/UC and on-demand visits for patients seen in the last 72 hours. We would like to open this nurse advice line to the community and expand the hours/days to 24/7 within the next 1-2 years.
To achieve buy-in at the Senior Leadership level, I would like to present some current data from similar organizations that have a 24/7 nurse triage line with primary care scheduling access. Specifically, I would love to know if this has created revenue on the primary care side that can be directly attributed to the nurse line.
Any feedback would be greatly appreciated!
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Tara Gilmore BSN, RN -CPN
ED Outreach Coordinator
Dayton Children's Hospital
gilmoret@childrensdayton.org937-641-3611
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