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CSRs and Medication Refill Pending

  • 1.  CSRs and Medication Refill Pending

    Posted 08-09-2022 13:42

    Good afternoon,

     

    I am wondering if any call center sites have CSRs (Customer Service Representatives) pending medication refills that are routed to the provider.

    If so, what are your parameters? Are they any different than the MA staff?

     

    Thanks- Kelly

     

     

    Kelly Koontz MSN, AMB-BC, RN-BC Ambulatory Nurse Manager

    LPG RN Nurse Triage

     

    Office: 239-343-1951

    Email: kelly.koontz@LeeHealth.Org

    Fax:     239-343-4036

     

     

     



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