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  • 1.  Faxed Refill Requests

    Posted 08-30-2024 10:04

    Hello,

    I am the nurse manager for three specialty clinics. We receive an abundance of faxes every day for refill requests. Nine times out of ten, when we look in EPIC, the refill has already been requested electronically by the pharmacy and it has been e-prescribed. My question is: Has anyone had any luck getting the pharmacies to STOP faxing? There are so many locations for the big pharmacies, it would be impossible to contact each one. Any insight is appreciated!

    Thank you,

    Roxanne Kuroski, MSN, RN, AMB-BC

    Ambulatory Nurse Manager | Endocrinology, Nephrology, Pulmonary/Sleep, MIRA

    Mayo Clinic | 4500 San Pablo Road | Jacksonville, FL 32224 | www.mayoclinic.org

    Phone: (904) 953-0331 | Fax: (904) 953-6491 | Pager: (904) 953-3369



    ------------------------------
    Roxanne Kuroski BSN RN-BC
    Mayo CLinic
    Jacksonville FL
    ------------------------------


  • 2.  RE: Faxed Refill Requests

    Posted 09-03-2024 11:15

    Good morning everyone!

     

    In response to Roxanne Kuroski,

     

    After our pharmacies realized we were consistently doing the E-RX route, most stopped faxing. We get very few now (but this has been over the past several years).

     

    I suggest that you send a letter to the corporate offices of the major pharmacies asking them to make changes in the system for your organization.

     

    Good luck!! Rhonda

     

    Rhonda Edwards, BSN, RN, AMB-BC, CPN

    Texas Children's Hospital                                          

    Spina Bifida Nurse - Clinical Care Center 

    Office #: 832-822-3317                                                           

    Chair – AAACN Staff/Patient Education SIG

     

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