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Hi All,

I was wondering if anyone utilizes a standard SmartPhrase template for your clinical staff to document call/message encounter information into their note when speaking with patients during outreach. If so, what is included in your SmartPhrase template?

Best,

Megan Lossie, MSN, RN, CCRN

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I used this template for a while, but it didn't really catch on in our department and I eventually stopped using it in favor of more free-form notes. 

The thing I like about it is that it identifies the triage nurse who wrote it, what clinic they work in, and their direct line in case someone from another department wants to reach out with questions or instructions. 

I used the "cc" to denote to whom I reported the triage information. 

Otolaryngology
RN Telephone Note
OHNS RNs: Internal ext. 32500

Situation

Background

Assessment

Recommendation

cc: 

Ingrid Hawkinson RN-BC, MSN
Otolaryngology Clinical Nurse 

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Ingrid Hawkinson
RN, MSN, AMB-BC
UCSF Otolaryngology
San Francisco CA
415-353-2148
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