Greetings,
My current staffing levels are successfully supporting our goals for calls handled within the centralized RN Triage unit.
However, the productivity metrics used in our budget reporting do not accurately reflect our staffing needs or operational performance.
Initially, productivity was measured using calendar days, which did not provide an accurate assessment because our staffing model includes PRN and part-time team members.
Additionally, our staffing is variable per day of week to accommodate high call volumes and weekend coverage.
To improve the measurement, we transitioned to using the number of calls transferred to the triage center in relation to FTEs.
While this approach is an improvement, it still does not accurately represent the staffing resources required to manage our call volumes safely and effectively.
Although I provide senior leadership with additional operational metrics that better demonstrate workload, demand, and performance, the monthly budget reporting remains the primary metric used to justify existing positions
What other methods are other teams using to show your productivity for budget reporting?
Thank you! Kelly Koontz
Lee Health Lee Physician Group
Ambulatory Nurse Manager
RN Nurse Triage