Open Forum

I was wondering if anyone had an example of a questionnaire that can be used when we call patients to ask about their experience and satisfaction after being seen by our providers. 

I am hoping to get an example of a few questions we can ask the patients we call after using our nurse telephonic triage and virtual urgent care service?.....



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Shannon Heiss
Registered Nurse Manager
Broward Health Nurse Connect
Boca Raton FL
(754)234-9827
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Shannon; There are lots of surveys out there! However, an absolute favorite is 'The Worlds Simplest and yet Complete Customer Satisfaction Survey' in the book 'Trying Hard is not Good Enough' page 77:

1. DId we treat you well? (numerical rating)
2. Did we help you with your problems? (numerical rating)
3. Why did you rate us this way? (open narrative)
4. How can we do better? (open narrative)

I have not yet found a question on longer surveys that would not be addressed with one of these four questions.

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Leslie McDowell ANP-BC, DNP, RN
QI Specialist / Curriculum Developer
Northwest AHEC / Wake Forest University School of Medicine
Winston Salem NC
(336)972-7852
ANP-BC, DNP, RN
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