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  • 1.  Patient satisfaction data for nurse advice lines

    Posted 11-15-2024 08:05

    Does anyone in a nurse advice line gather patient satisfaction data? If so, how do you gather this data? Is it a post call survey, text message sent to a patient, or email?



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    Julie Turner BSN RN CPN
    Children's Healthcare of Atlanta
    Atlanta, GA
    (404) 785-0722
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  • 2.  RE: Patient satisfaction data for nurse advice lines

    Posted 11-18-2024 12:42
    Edited by Wendy Bowman 11-18-2024 12:43

    Hi Julie - We are just finishing the set up of a post call survey for our Nurse Advice Line Department.  We worked with Press Ganey for this and you can do either email or text; we are choosing text to the caller (patient may not have been the person who spoke with our nurses).  We are starting the surveys in November.  

    Wendy



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    Wendy Bowman BSN RN COHN-S MA HEP
    ECU Health
    Greenville, NC
    (252) 847-7850
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  • 3.  RE: Patient satisfaction data for nurse advice lines

    Posted 11-19-2024 11:00

    Hi Everyone,

    We just stopped our post-call surveys for our pediatric telephone triage service. We had a simple three question yes/no survey that would go to some of the callers post contact with one of our triage nurses via a text. We were using Survey Monkey as our provider. Our response rate has dwindled to nothing this year. Our facility has stopped using Survey Monkey and we are looking at developing a new way to survey how we are doing for our customers. I'm glad this thread was started!

    How do you elicit participation?

    Thanks,

    Andrea

     

    Andrea Holliman, MSN, RN, CPN

    Nurse Manager, Telephone Triage

    682-885-2437

    817-291-3159

     

    image004.png@01D90898.4BD2AED0

     

     

     




    Original Message


  • 4.  RE: Patient satisfaction data for nurse advice lines

    Posted 11-22-2024 11:54

    Hi Ms. Wendy.

    I'm very interested in your process and what questions you have in the lineup.  I started the process via Survey Monkey, but it was manual and time consuming.  We are looking for a more "automated" option and this sounds intriguing. 



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    Jacqueline Ortiz RN
    Supervisor
    Orlando Health
    Leesburg FL
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    Original Message


  • 5.  RE: Patient satisfaction data for nurse advice lines

    Posted 11-23-2024 18:31
    I am interested in seeing your survey. Can you send it via email? Thank you.

    Kathy Johnson
    Sent from my iPad


    Original Message


  • 6.  RE: Patient satisfaction data for nurse advice lines

    Posted 11-24-2024 18:41

    I would also like to see it and any other advice for use of Press Ganey.  Thanks!

     

    Danielle Smith MSN, RN

    she/her/hers

    Clinical Practice Leader, Children's Medical Group

    Cell: 262-989-1999

     

    This message originates from Children's Wisconsin, and may contain information that is privileged and confidential. It is intended only for the use of the designated recipient. Any review, dissemination, distribution, or copying of this message by anyone other than the intended recipient is prohibited. All personal messages express views solely of the sender, are not to be attributed to Children's Wisconsin, and may not be copied or distributed without this disclaimer. If you have received this message in error, please notify the sender and destroy the original message. Thank you.



    Original Message


  • 7.  RE: Patient satisfaction data for nurse advice lines

    Posted 11-21-2024 12:42

    Also very interested in this topic!

     

    Danielle Smith MSN, RN

    she/her/hers

    Clinical Practice Leader, Children's Medical Group

    Cell: 262-989-1999

     

    This message originates from Children's Wisconsin, and may contain information that is privileged and confidential. It is intended only for the use of the designated recipient. Any review, dissemination, distribution, or copying of this message by anyone other than the intended recipient is prohibited. All personal messages express views solely of the sender, are not to be attributed to Children's Wisconsin, and may not be copied or distributed without this disclaimer. If you have received this message in error, please notify the sender and destroy the original message. Thank you.





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