Hi, it can be difficult to get all the information down that patient is rattling off!
Are you on EPIC? We have a triage note smartphrase to use as a guide. I will just make notes in each section and then go back after the call "and connect everything to make sense". Also, I created a smartphrase for symptoms denied.
When I started, I did just make written notes of pt's symptoms and then type it up after off call.
Don't be afraid to have them stop rattling, excuse me...let me get all of this down so I don't miss anything!
Let me know if this makes sense and if you need any help.
Nicole Motley RN, BSN, CPN, CNCP III
GC-PACT - Pediatric Triage
Atrium Health
nicole.motley@advocatehealth.org
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Original Message:
Sent: 5/8/2026 3:05:00 PM
From: Ravinder Samra
Subject: Phone triage
Hi i am in nursing almost 30 yrs , most of the time i provide direct pt care. i accept job in outpatient phone triage/back office
i am facing some challenges on phone triage and listening and typing skills same time. any idea or good classes to practice. will appreciated
thank you
Ravi
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