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  • 1.  Post Op Phone Call Program and EPIC

    Posted 01-29-2023 17:35
    I am looking for insight on documentation capabilities within EPIC. We are starting a post operative phone call program in our surgical patient populations. We converted to EPIC in October 2022. We are trying to see if anyone else has a post op call program that also uses EPIC that can provide some guidance as to what works as far as documentation for your teams. Are the calls being documented as phone programs, is there a note template, etc. We are also curious as to how you are tracking the calls. Is there a feature within EPIC or are you using an outside tool. Feel free to reach out to discuss further.

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    Alethea Watts DNP, MSN, MBA, RN
    Sr. Manager, Clinical Services & Operations
    email: alethea.watts@emoryhealthcare.org

    Emory Healthcare
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  • 2.  RE: Post Op Phone Call Program and EPIC

    Posted 01-30-2023 11:45
      |   view attached

    Hello,

    We do post-op calls for day surgery. The unit came up with the questions they wanted us to ask and then our analyst was able to enter them as "survey questions" under our telephone encounter in Epic. See attached for a sample of questions.

     

    Catherine Bailey, BSN, RN                         

    Assistant Clinical Manager-Telephone Triage/Telecommunications

    Providence Health & Services Alaska

    907-212-6493       

    907-212-3959 fax

    Logo, company name Description automatically generated

     



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