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  • 1.  RNs Managing Provider In-baskets and MyChart Messages

    Posted 09-22-2023 10:33

    Does anyone have and statistics on how many messages their RNs are able to manage in an 8 hours shift and what type of messages you manage.  I know I heard a great after-hours presentation in our AAACN community but I can't find that information. Thank you for your help.  



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    Judith Puzon
    Director, Care Management
    UW Valley Medical Center
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  • 2.  RE: RNs Managing Provider In-baskets and MyChart Messages

    Posted 09-23-2023 08:52
    I am also interested in this information. Triage calls and in basket messages continue to increase daily.

    Please send me any information you may have to help me adequately staff my department.

    Thank you,
    Pearl Joyce BSN,RN
    Nurse Manager Internal Medicine and Acute Care
    Lahey Health
    Burlington, MassP




  • 3.  RE: RNs Managing Provider In-baskets and MyChart Messages

    Posted 09-25-2023 09:08
    Good morning,

    We had a Community Live Call centered around Managing Provider In-basket messages last March.
    You can find the recording and slide deck in the Open Forum Community Library/Community Live/Managing In-Basket Messages

    I hope this has some helpful information you're looking for,
    Jennie




    Jennifer Stranix
    Director of Membership & Assoc. Services

    American Academy of Ambulatory Care Nursing (AAACN)
    e: jennifer@aaacn.org  p: 856.256.2326




    Original Message


  • 4.  RE: RNs Managing Provider In-baskets and MyChart Messages

    Posted 09-25-2023 10:06

    Thank you, Jennifer.  I listed to that call but could not find it, it is a great help to get to listen to that again. 

     

     

     

    Description: Description: colorbar

     

    Judith Puzon, RN, MSN

    Director of Outpatient Nursing Services|Clinic Network Administration

    17910 Talbot Rd S|Renton, WA 98055| (o) 425-690-3373

    M/S:  PRC-8316

    UW Medicine | Valley Medical Center

    Judith_Puzon@valleymed.org | Lita_Gill@Valleymed.org">www.valleymed.org

     

    Non-urgent emails received after 4pm, will be responded to the next business day.

     

     

    IMPORTANT: This communication contains information that may be confidential or privileged, and is intended solely for the entity(s) or individual(s) to whom it is addressed.  If you are not the intended recipient, you should delete this message, and are hereby notified that any disclosure is strictly prohibited.  If you received this communication in error, please notify the sender and delete the message.

     




    Original Message


  • 5.  RE: RNs Managing Provider In-baskets and MyChart Messages

    Posted 09-25-2023 06:41

    Hi Judith,

    In an endocrinology clinic I used to manage with about 20k patients, our nurses answered an average of 2000 inbasket messages a month between 2-3 of them. If one of them was dedicated to inbasket only for a day, they could answer about 80 messages. We pulled this data for an inbasket optimization project that we worked on some months ago. 



    ------------------------------
    Torie Bonnet MSN OCN RN NE-BC
    Clinical Nurse Edu Specialist-Ambulatory Care
    UNC Health
    Raleigh NC

    torie.bonnet@unchealth.unc.edu
    ------------------------------



  • 6.  RE: RNs Managing Provider In-baskets and MyChart Messages

    Posted 09-25-2023 10:06

    Thank you, Tori. 

     

     

     

    Description: Description: colorbar

     

    Judith Puzon, RN, MSN

    Director of Outpatient Nursing Services|Clinic Network Administration

    17910 Talbot Rd S|Renton, WA 98055| (o) 425-690-3373

    M/S:  PRC-8316

    UW Medicine | Valley Medical Center

    Judith_Puzon@valleymed.org | Lita_Gill@Valleymed.org">www.valleymed.org

     

    Non-urgent emails received after 4pm, will be responded to the next business day.

     

     

    IMPORTANT: This communication contains information that may be confidential or privileged, and is intended solely for the entity(s) or individual(s) to whom it is addressed.  If you are not the intended recipient, you should delete this message, and are hereby notified that any disclosure is strictly prohibited.  If you received this communication in error, please notify the sender and delete the message.

     




    Original Message


  • 7.  RE: RNs Managing Provider In-baskets and MyChart Messages

    Posted 09-25-2023 10:48

    I manage a Cardiovascular clinic in a university setting and I have 6 RN's and an LPN that manage about 5,000 messages a month an on average the messages can take 15-20 minutes at a time depending on the complexity of the phone call. 



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    Kevin Redcay
    RN Clinical Supervisor
    Penn State Health
    Myerstown PA
    (717)669-8720
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