Open Forum

Wondering if anyone currently has a dashboard or are there national standard established that determines benchmarks for # of nurses per volume of messages or other productivity measures that determine safe and timely effectiveness in managing electronic and telephone messages from patients.  Any nurse to MD provider ratio's established?  Is that based on volume of messages that provider may encounter?   Does anyone measure time per message to establish productivity benchmarks?

Wondering if anyone currently has a dashboard or are there national standard established that determines benchmarks for # of nurses per volume of messages or other productivity measures that determine safe and timely effectiveness in managing electronic and telephone messages from patients.  Any nurse to MD provider ratio's established?  Is that based on volume of messages that provider may encounter?   Does anyone measure time per message to establish productivity benchmarks?

Wondering if anyone currently has a dashboard or are there national standard established that determines benchmarks for # of nurses per volume of messages or other productivity measures that determine safe and timely effectiveness in managing electronic and telephone messages from patients.  Any nurse to MD provider ratio's established?  Is that based on volume of messages that provider may encounter?   Does anyone measure time per message to establish productivity benchmarks?

Wondering if anyone currently has a dashboard or are there national standard established that determines benchmarks for # of nurses per volume of messages or other productivity measures that determine safe and timely effectiveness in managing electronic and telephone messages from patients.  Any nurse to MD provider ratio's established?  Is that based on volume of messages that provider may encounter?   Does anyone measure time per message to establish productivity benchmarks?

Good morning, Janet,

I hope this message finds you well. We developed a Clinical Staffing Tool for our ambulatory space at UTSW. 

Attached, you'll find a poster from a presentation we made at AAACN a couple of years ago, which provides some insight into the tool and its application. We are continuing to refinement and adaptation our tool, ensuring it evolves to meet the changing needs and demands of our users. If you're interested in looking into the tool and potential benefits, we've already had the opportunity to share it with a few other organizations. We'd be happy to schedule a time to share our work. 

Looking forward to hearing from you.

Best,
Rebecca

Wondering if anyone currently has a dashboard or are there national standard established that determines benchmarks for # of nurses per volume of messages or other productivity measures that determine safe and timely effectiveness in managing electronic and telephone messages from patients.  Any nurse to MD provider ratio's established?  Is that based on volume of messages that provider may encounter?   Does anyone measure time per message to establish productivity benchmarks?