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  • 1.  Telephone Triage RN benchmarks

    Posted 05-30-2024 11:57

    Wondering if anyone currently has a dashboard or are there national standard established that determines benchmarks for # of nurses per volume of messages or other productivity measures that determine safe and timely effectiveness in managing electronic and telephone messages from patients.  Any nurse to MD provider ratio's established?  Is that based on volume of messages that provider may encounter?   Does anyone measure time per message to establish productivity benchmarks?



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    Janet Palamone
    Clinical Nurse Educator
    Northwestern Medical Group
    Chicago IL
    (773)398-0948
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  • 2.  RE: Telephone Triage RN benchmarks

    Posted 05-31-2024 07:10
    Hello All!
    I would be interested in this as well!
    thank you,
    M

    Melissa Taylor, MSN, RN, AMB-BC, NE-BC

    Director of Ambulatory Nursing – Primary Care

    Elliot Medical Group

    Phone: 603-663-3503

    Email: mtaylor@elliot-hs.org

     

     

    This document contains information constituting records and/or testimony relating to activities of a quality assurance committee and is therefore protected from direct or indirect means of discovery, subpoena, or admission into evidence in any judicial or administrative proceeding, pursuant to NH RSA 151:13-a and/or RSA 329:29-a.

     






  • 3.  RE: Telephone Triage RN benchmarks

    Posted 05-31-2024 07:25

    I am interested in responses to this question. 



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    Toni Wendling MSN, RN
    Manager, Informatics
    Stormont Vail Health
    Topeka KS
    (785)354-5189
    twendlin@stormontvail.orgInformatics Manager
    ------------------------------



  • 4.  RE: Telephone Triage RN benchmarks

    Posted 05-31-2024 11:23

    I'd be interested as well.



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    Kera Arias MSN RN NI-BC PHN
    Director-Ambulatory Care Coordination
    Eisenhower Heath
    Indio CA
    (760)834-3542
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  • 5.  RE: Telephone Triage RN benchmarks

    Posted 06-03-2024 11:30
      |   view attached

    Good morning, Janet,

    I hope this message finds you well. We developed a Clinical Staffing Tool for our ambulatory space at UTSW. 

    Attached, you'll find a poster from a presentation we made at AAACN a couple of years ago, which provides some insight into the tool and its application. We are continuing to refinement and adaptation our tool, ensuring it evolves to meet the changing needs and demands of our users. If you're interested in looking into the tool and potential benefits, we've already had the opportunity to share it with a few other organizations. We'd be happy to schedule a time to share our work. 

    Looking forward to hearing from you.

    Best,
    Rebecca



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    Rebecca Tutt, BSN, RN
    Director of Nursing, Ambulatory
    UT Southwestern Medical Center
    8200 Brookriver Drive North Tower
    Dallas, TX 75237
    P: (214) 648 6372
    Rebecca.Tutt@utsouthwestern.edu
    ------------------------------



  • 6.  RE: Telephone Triage RN benchmarks

    Posted 06-03-2024 15:13

    Thank you for sharing your poster.   Can I reach out directly to you if I have additional questions?



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    Janet Palamone
    Clinical Nurse Educator
    Northwestern Medical Group
    Chicago IL
    (773)398-0948
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    Original Message


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