We are currently working on a unit champion role description for telephone and My Chart message triage. I am trying to come up with a name for the nurse that does both phone and patient portal messages as they seem to get intertwined.
Is there a common term for this yet?
Does e'Triage make sense? or Tele-Triage.
Something that encompasses both modes and it's not confused with in-person triage.
------------------------------
Tracey Backus MS RN NPD-BC
UR Medicine
Rochester NY
(585) 276-5045
------------------------------