Open Forum

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?

Good morning, 

We call by first name.  Then as soon as the patient gets past the waiting room into the clinical hallway, the staff confirms last name and date of birth.

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?

Good morning, 

We call by first name.  Then as soon as the patient gets past the waiting room into the clinical hallway, the staff confirms last name and date of birth.

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?

Great question! I just discussed this with my staff at our meeting last week. Our SOP is first name & first initial of last name i.e "Lauren C", once they get into the clinical hallway confirmation of full name & DOB. If there is a lot of activity in the hallway, then they wait until the patient is in the exam room for privacy.

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?

Great question! I just discussed this with my staff at our meeting last week. Our SOP is first name & first initial of last name i.e "Lauren C", once they get into the clinical hallway confirmation of full name & DOB. If there is a lot of activity in the hallway, then they wait until the patient is in the exam room for privacy.

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?

Great question! I just discussed this with my staff at our meeting last week. Our SOP is first name & first initial of last name i.e "Lauren C", once they get into the clinical hallway confirmation of full name & DOB. If there is a lot of activity in the hallway, then they wait until the patient is in the exam room for privacy.

Our Ambulatory Education Council was having a robust conversation around best practices for "calling patients" back to exam rooms from the waiting rooms area. We want to ensure this is done in a HIPPA compliant manner, and without assuming gender to ensure we are respectful to all people.

In thinking of cultural-competence and patient-centered care, some suggestions were: to use last name only or first name initial and last name. Then, once the patient and healthcare provider connect, the patient would confirm their legal name and date of birth.

What practices do your teams currently use?