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  • 1.  Automated Phone Survey

    Posted 12-21-2022 09:31

    I am Director over 2 different RN Triage Lines, one is open 24-7 and the other team supports our Contact Center for Urgent/Emergent calls.

    We currently have an automated phone survey with 5 questions that goes to callers 2-3 days post call. Curious what other teams are doing and your questions.

    These are our questions:

    1. Would you use Nurse Advice Line Services again? 1-5 with 5 being very high and 1 being very low
    2. Did you get called back in a timely manner? 1-5 with 5 being very high and 1 being very low
    3. Do you think that if you were unable to speak with a nurse you would have gone to the Emergency Room? Press 1 for yes, 2 for no, or 3 for not sure 
    4. Did you feel more comfortable about your concern after speaking with the Nurse Advice Line? 1-5 with 5 being very high and 1 being very low
    5. How likely are you to recommend the Patient Advisory Nurse Line to friends or family? 1-5 with 5 being very high and 1 being very low

     

    Thanks,

    Kendra



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    Kendra Sutton DNP, RN-BC, NEA-BC
    Director Telehealth Nursing
    Baylor Scott & White Health
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  • 2.  RE: Automated Phone Survey

    Posted 12-22-2022 08:32
    Hi Kendra,

    I would love to hear more about this and how you set it up!

    Thanks!
    Meghan Senior

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