Open Forum

Good morning, 

In the fall, there was a SIG call for Centralized Phone Triage.  During the call, many members spoke about metrics such as call resolution time.  What metrics do you track for your call centers? 

For those that utilize Epic, how do you track this?  If you use a report, could you outline how you pull this data in the system?  If manual, please also share details on how you accomplish.  Thank you!

Good morning, 

In the fall, there was a SIG call for Centralized Phone Triage.  During the call, many members spoke about metrics such as call resolution time.  What metrics do you track for your call centers? 

For those that utilize Epic, how do you track this?  If you use a report, could you outline how you pull this data in the system?  If manual, please also share details on how you accomplish.  Thank you!

Good morning, 

In the fall, there was a SIG call for Centralized Phone Triage.  During the call, many members spoke about metrics such as call resolution time.  What metrics do you track for your call centers? 

For those that utilize Epic, how do you track this?  If you use a report, could you outline how you pull this data in the system?  If manual, please also share details on how you accomplish.  Thank you!

Good morning, 

In the fall, there was a SIG call for Centralized Phone Triage.  During the call, many members spoke about metrics such as call resolution time.  What metrics do you track for your call centers? 

For those that utilize Epic, how do you track this?  If you use a report, could you outline how you pull this data in the system?  If manual, please also share details on how you accomplish.  Thank you!