Hello,
I am the ambulatory clinical educator for telephone triage at UT Southwestern Medical Center in Dallas, TX. After developing some auditing tools, we have been able to review nursing documentation of triage calls. Some concerns overall involve chart review, documentation, and critical thinking. We are working to develop adequate training to address some of these concerns in addition to what we currently have in place.
I was reaching out to inquire about any specific training or education surrounding critical thinking to improve assessment skills, if there are any tools available? Also, if anyone has other successful auditing tools and follow up training that occurs after results from the triage audits?
Thank you for any information and collaboration you are willing to provide.
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Alicia Bosse BSN, RN, CMS-RN
Clinical Nurse Educator
UT Southwestern
North Tower
8200 Brookriver Drive
Dallas, Texas 75247
UT Southwestern
Medical Center
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