Open Forum

Good morning,

My organization is looking to streamline the process of responding to patient messages in Epic. Do any of you use dot phrases to respond to non-symptomatic patient messages in Epic? If so, have you run into any legal liability with this process? Have you found this to be a patient and or staff satisfier? Any thoughts would be appreciated.

Thank you,

Hi Tomika, 

Can you provide an example? I'm always worried that we lose individualized care when we create automated messaging. 

Good morning,

My organization is looking to streamline the process of responding to patient messages in Epic. Do any of you use dot phrases to respond to non-symptomatic patient messages in Epic? If so, have you run into any legal liability with this process? Have you found this to be a patient and or staff satisfier? Any thoughts would be appreciated.

Thank you,

Good morning,

My organization is looking to streamline the process of responding to patient messages in Epic. Do any of you use dot phrases to respond to non-symptomatic patient messages in Epic? If so, have you run into any legal liability with this process? Have you found this to be a patient and or staff satisfier? Any thoughts would be appreciated.

Thank you,

Good Morning Tomika,

We are also struggling with the influx of patient messages.  We are in the process of reviewing our current workflows and developing an algorithm to ensure the message gets to the appropriate person, instead of passed along directly to the clinician. This includes a dot phrase for staff to ensure all information needed is gathered with the first patient contact.  If you haven't joined AMA Stepps Forward, (free) I would recommend you taking a look at all the information they have, which includes a list of smart phrases and responses.  We are also looking at auto-responses that can be generated by Epic, such as notification when an RX has been sent to the pharmacy.  I am happy to set up a Teams meeting and share with you the work we are doing.

Trish

Good morning,

My organization is looking to streamline the process of responding to patient messages in Epic. Do any of you use dot phrases to respond to non-symptomatic patient messages in Epic? If so, have you run into any legal liability with this process? Have you found this to be a patient and or staff satisfier? Any thoughts would be appreciated.

Thank you,