Open Forum

We use a service that providers hundreds of languages. Patient may choose gender of the interpreter and its a video communication.

Sent from my iPhone


Original Message:
Sent: 9/22/2022 10:26:00 AM
From: Bonnie Hooper
Subject: Interpreter services

Dear Team,

  I am looking into developing an initial and continuing education plan for our medical interpreters.  I am looking for ideas on how to ensure competency in these individuals as I am not fluent in any language besides English.

During a recent audit, we learned that one of our interpreters did not accurately interpret a patient's medication regimen to both the CMA and later the Provider and are hoping to rectify this with a better competency and education program.   Currently, we have a bilingual exam and an interpreter exam that they take prior to hire.  There is no ongoing assessment, after their initial training with a seasoned interpreter who tells us when they think that person is ready to interpret on their own....

We are looking the National Board of Certification for Medical Interpreters as one option.. due to us being an FQHC, I am not sure we as an organization can afford that program...

Any recommendations on this is appreciated.

--

Bonnie Hooper, RN,  BSN

Clinic Training Specialist

Pronouns: She/Her/Hers

PHC

1200 University Avenue, Des Moines, IA 50314

bhooper@phcinc.net| 515-248-1887

This message and accompanying documents are covered by the Electronic Communications Privacy Act 18 USC. 25102521, and contain information intended for the specified individual only.  This information is confidential.  If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any revealed dissemination, copying, or the faxing of any action based on the contents of this information is strictly prohibited.  If you have received this communication in error, please notify us immediately by email, and delete the original message.

Have you considered using the video remote medical translation services? I saw this technology being used in an inpatient setting a couple of years ago. On site interpreters can be a hassle to maintain if they are not utilized on a regular bases.

Sent from my iPhone


Original Message:
Sent: 9/22/2022 10:26:00 AM
From: Bonnie Hooper
Subject: Interpreter services

Dear Team,

  I am looking into developing an initial and continuing education plan for our medical interpreters.  I am looking for ideas on how to ensure competency in these individuals as I am not fluent in any language besides English.

During a recent audit, we learned that one of our interpreters did not accurately interpret a patient's medication regimen to both the CMA and later the Provider and are hoping to rectify this with a better competency and education program.   Currently, we have a bilingual exam and an interpreter exam that they take prior to hire.  There is no ongoing assessment, after their initial training with a seasoned interpreter who tells us when they think that person is ready to interpret on their own....

We are looking the National Board of Certification for Medical Interpreters as one option.. due to us being an FQHC, I am not sure we as an organization can afford that program...

Any recommendations on this is appreciated.

--

Bonnie Hooper, RN,  BSN

Clinic Training Specialist

Pronouns: She/Her/Hers

PHC

1200 University Avenue, Des Moines, IA 50314

bhooper@phcinc.net| 515-248-1887

This message and accompanying documents are covered by the Electronic Communications Privacy Act 18 USC. 25102521, and contain information intended for the specified individual only.  This information is confidential.  If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any revealed dissemination, copying, or the faxing of any action based on the contents of this information is strictly prohibited.  If you have received this communication in error, please notify us immediately by email, and delete the original message.