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  • 1.  MA/ Provider workflow

    Posted 05-13-2024 11:05

    When working in Ambulatory Care, we are tasked with MA and provider workflow. I am looking to start rotating my providers/MAs to enhance teamwork and make sure that everyone is comfortable working together. What are your thoughts and what benefits have you seen with rotating MAs/providers every quarter or so vs. consistent MA/providers for years?

    Thanks,



    ------------------------------
    Mikel Miller
    Clinical Manager
    Emory Healthcare
    (225)405-3702
    mikel.miller@emoryhealthcare.org
    ------------------------------


  • 2.  RE: MA/ Provider workflow

    Posted 05-14-2024 05:22
    Hello Mikel,
    I have managed MAs for over 20 years. I have seen situations where MAs were consistently paired with the same provider for consistency purposes. While this does allow them to understand the needs of that specific provider, I have always endorsed the concept of rotating teams. This allows each MA to understand the workflow of each provider. This does enhance team work as well because there was no concept of “my MA”. We all know that staff can be out for a multitude of reasons (sick, vacation , other leaves) and if no rotation, the teams feel fragmented and unfamiliar with each other during coverage. Also, having rotating teams allows for adherence to standards of care and workflows as working with a different person and seeing a change in workflow would result in someone letting me know! It also helps with annual evaluations as more people can give input on performance. Hope this helps.
    Nicole


    Sent from my iPhone


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  • 3.  RE: MA/ Provider workflow

    Posted 05-16-2024 15:17

    Hi Mikel,

     

    For the same reasons Nicole mentioned, we find this practice beneficial as well.  The clinics who practice in this matter also seem to have better engagement and teamwork.  Good luck!

     

    Danielle Smith, MSN, RN

    Pronouns: she/her/hers

    Clinical Practice Leader, Primary Care

    Children's Wisconsin

    Cell: 262-989-1999

    childrenswi.org

    mid:<a href=a332d37650cebcc173c4abfaf20e0f00fce7d2da71daafd2fc606552d11b13f3@getboxer.com/image001.png@01D88ACB.61D23570">

     

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