Open Forum

Hi Melissa 

Here is our JD: 

Job Title: Lead Clinic Registered Nurse

SUMMARY

The Lead Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role is works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice. Under the support and management of the Nursing Manager and Clinic Manager, the Lead Clinic Registered Nurse supports and provides leadership to the nurses. They are responsible for the daily operations of the nursing team, including planning, coordinating, and evaluating nursing activities.

Essential Job Duties

 Meets weekly, and as needed, with other Lead Clinic Registered Nurse.

 Escalates concerns appropriately to Nurse Manager and Clinic Manager.

 Attends daily clinic huddles.

 Facilitates daily nurse huddle with assigned nursing team.

 Develops and communicates weekly nurse schedule and daily edits as needed.

 Monitors nurse Teams chats and answers appropriately.

 Support colleagues with resources, guidance, and hands-on collaboration as necessary.

 Manage shift safety, adherence to policies, and compliance with regulations.

 Mentoring and training new staff and providing support and guidance to all staff members.

 Coordinating daily administrative duties, including schedules, nursing assignments, and patient care.

 Creates and delivers training for new and existing nurses and medical assistants who need further training or support.

 Develops and/or delivers clinical updates to nurses and medical assistants as appropriate.

 Performs audits of workflows according to NHC standard work.

 Collaborates with Nursing Manager and Clinic Manager on the day-to-day operations and performance of nurses.

 Collaborates with Nursing Manager, Clinic Manager, and other clinic leads to create standard work, checklists, and job aides for nursing.

 Delegates tasks and patient assignments to nurses.

 Monitors Epic in-baskets and directs coverage for in-basket work.

 Monitors and reports on team defined Key Performance Indicators to Nursing Manager and Clinic Manager.

 Attends organizational meetings as delegated by the Nursing Manager.

 Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.

 Performs comprehensive health assessment of patients by completing a physical and psychosocial history. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.

 Triages minor to emergent situations.

 Respond to medical emergencies.

 Performs nurse visits and administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved standing order.

 Assists patient to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices

 May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs and other primary care procedures as necessary in times of staffing constraints.

 Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.

 Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.

 Assists patient to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and selection and utilization of resources.

 Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.

 Monitors, Plans, implements, and evaluates case coordination and management for patients with chronic illnesses.

 Participates in team huddles to review the schedule at the start of the workday.

 Participation in local vaccine management.

 Accurately, concisely, and succinctly documents in the medical record all patient contact.

 Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.

 Implements required nursing procedures consistent with NHC procedures/protocol.

 Participates in process and quality improvement workflows.

 Remain calm and effective in high pressure and emergency situations.

 Assists in new employee training, as needed.

 Maintain punctual and predictable attendance.

 Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

 This position requires 1-2 years of previous Lead experience in primary care or 1-2 years of experience at NHC as a Clinic Registered Nurse.

 This position requires a bachelor's degree of Science in Nursing.

 This position requires completion from an accredited school of nursing.

License and/or Certification Requirements

 This position requires a current unrestricted Oregon RN license.

 Active CPR certification required.

 National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

 Strong communication skills.

 Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.

 Maintains composure under stressful situations.

 Demonstrates sound judgment and problem-solving skills.

 Exemplifies leadership abilities.

 Ability to work independently to the full ability of RN licensure.

 Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.

 Ability to communicate professionally and effectively both orally and in writing with a service oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.

 Must be able to display sensitivity to the population and patients served.

 Ability to use good judgement in difficult situations.

 Ability to proficiently use EPIC Electronic Health Record, Microsoft Office, and web-based programs as applicable.

 Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.

 Ability to learn and adapt to changing information and/or policies and procedures.

 Ability to enter in data accurately with attention to detail.

 Knowledge of customer service principles and practices.

 Ability to work in a fast-paced environment.

 Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

 The noise level in the work environment is usually moderate to loud based on patient volume.

 As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.

 Must be able to travel during the workday and/or cover at other locations as needed.

 While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.

 Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.

 Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

 Speak clearly so listeners can understand.

 Hear and understand the speech of another person.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Thank you for sharing.  Does the lead report to the nurse manager or practice manager?

Thanks,

Felicia

Hi Melissa 

Here is our JD: 

Job Title: Lead Clinic Registered Nurse

SUMMARY

The Lead Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role is works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice. Under the support and management of the Nursing Manager and Clinic Manager, the Lead Clinic Registered Nurse supports and provides leadership to the nurses. They are responsible for the daily operations of the nursing team, including planning, coordinating, and evaluating nursing activities.

Essential Job Duties

 Meets weekly, and as needed, with other Lead Clinic Registered Nurse.

 Escalates concerns appropriately to Nurse Manager and Clinic Manager.

 Attends daily clinic huddles.

 Facilitates daily nurse huddle with assigned nursing team.

 Develops and communicates weekly nurse schedule and daily edits as needed.

 Monitors nurse Teams chats and answers appropriately.

 Support colleagues with resources, guidance, and hands-on collaboration as necessary.

 Manage shift safety, adherence to policies, and compliance with regulations.

 Mentoring and training new staff and providing support and guidance to all staff members.

 Coordinating daily administrative duties, including schedules, nursing assignments, and patient care.

 Creates and delivers training for new and existing nurses and medical assistants who need further training or support.

 Develops and/or delivers clinical updates to nurses and medical assistants as appropriate.

 Performs audits of workflows according to NHC standard work.

 Collaborates with Nursing Manager and Clinic Manager on the day-to-day operations and performance of nurses.

 Collaborates with Nursing Manager, Clinic Manager, and other clinic leads to create standard work, checklists, and job aides for nursing.

 Delegates tasks and patient assignments to nurses.

 Monitors Epic in-baskets and directs coverage for in-basket work.

 Monitors and reports on team defined Key Performance Indicators to Nursing Manager and Clinic Manager.

 Attends organizational meetings as delegated by the Nursing Manager.

 Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.

 Performs comprehensive health assessment of patients by completing a physical and psychosocial history. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.

 Triages minor to emergent situations.

 Respond to medical emergencies.

 Performs nurse visits and administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved standing order.

 Assists patient to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices

 May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs and other primary care procedures as necessary in times of staffing constraints.

 Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.

 Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.

 Assists patient to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and selection and utilization of resources.

 Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.

 Monitors, Plans, implements, and evaluates case coordination and management for patients with chronic illnesses.

 Participates in team huddles to review the schedule at the start of the workday.

 Participation in local vaccine management.

 Accurately, concisely, and succinctly documents in the medical record all patient contact.

 Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.

 Implements required nursing procedures consistent with NHC procedures/protocol.

 Participates in process and quality improvement workflows.

 Remain calm and effective in high pressure and emergency situations.

 Assists in new employee training, as needed.

 Maintain punctual and predictable attendance.

 Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

 This position requires 1-2 years of previous Lead experience in primary care or 1-2 years of experience at NHC as a Clinic Registered Nurse.

 This position requires a bachelor's degree of Science in Nursing.

 This position requires completion from an accredited school of nursing.

License and/or Certification Requirements

 This position requires a current unrestricted Oregon RN license.

 Active CPR certification required.

 National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

 Strong communication skills.

 Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.

 Maintains composure under stressful situations.

 Demonstrates sound judgment and problem-solving skills.

 Exemplifies leadership abilities.

 Ability to work independently to the full ability of RN licensure.

 Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.

 Ability to communicate professionally and effectively both orally and in writing with a service oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.

 Must be able to display sensitivity to the population and patients served.

 Ability to use good judgement in difficult situations.

 Ability to proficiently use EPIC Electronic Health Record, Microsoft Office, and web-based programs as applicable.

 Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.

 Ability to learn and adapt to changing information and/or policies and procedures.

 Ability to enter in data accurately with attention to detail.

 Knowledge of customer service principles and practices.

 Ability to work in a fast-paced environment.

 Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

 The noise level in the work environment is usually moderate to loud based on patient volume.

 As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.

 Must be able to travel during the workday and/or cover at other locations as needed.

 While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.

 Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.

 Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

 Speak clearly so listeners can understand.

 Hear and understand the speech of another person.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Thank you for sharing.  Does the lead report to the nurse manager or practice manager?

Thanks,

Felicia

Hi Melissa 

Here is our JD: 

Job Title: Lead Clinic Registered Nurse

SUMMARY

The Lead Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role is works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice. Under the support and management of the Nursing Manager and Clinic Manager, the Lead Clinic Registered Nurse supports and provides leadership to the nurses. They are responsible for the daily operations of the nursing team, including planning, coordinating, and evaluating nursing activities.

Essential Job Duties

 Meets weekly, and as needed, with other Lead Clinic Registered Nurse.

 Escalates concerns appropriately to Nurse Manager and Clinic Manager.

 Attends daily clinic huddles.

 Facilitates daily nurse huddle with assigned nursing team.

 Develops and communicates weekly nurse schedule and daily edits as needed.

 Monitors nurse Teams chats and answers appropriately.

 Support colleagues with resources, guidance, and hands-on collaboration as necessary.

 Manage shift safety, adherence to policies, and compliance with regulations.

 Mentoring and training new staff and providing support and guidance to all staff members.

 Coordinating daily administrative duties, including schedules, nursing assignments, and patient care.

 Creates and delivers training for new and existing nurses and medical assistants who need further training or support.

 Develops and/or delivers clinical updates to nurses and medical assistants as appropriate.

 Performs audits of workflows according to NHC standard work.

 Collaborates with Nursing Manager and Clinic Manager on the day-to-day operations and performance of nurses.

 Collaborates with Nursing Manager, Clinic Manager, and other clinic leads to create standard work, checklists, and job aides for nursing.

 Delegates tasks and patient assignments to nurses.

 Monitors Epic in-baskets and directs coverage for in-basket work.

 Monitors and reports on team defined Key Performance Indicators to Nursing Manager and Clinic Manager.

 Attends organizational meetings as delegated by the Nursing Manager.

 Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.

 Performs comprehensive health assessment of patients by completing a physical and psychosocial history. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.

 Triages minor to emergent situations.

 Respond to medical emergencies.

 Performs nurse visits and administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved standing order.

 Assists patient to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices

 May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs and other primary care procedures as necessary in times of staffing constraints.

 Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.

 Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.

 Assists patient to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and selection and utilization of resources.

 Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.

 Monitors, Plans, implements, and evaluates case coordination and management for patients with chronic illnesses.

 Participates in team huddles to review the schedule at the start of the workday.

 Participation in local vaccine management.

 Accurately, concisely, and succinctly documents in the medical record all patient contact.

 Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.

 Implements required nursing procedures consistent with NHC procedures/protocol.

 Participates in process and quality improvement workflows.

 Remain calm and effective in high pressure and emergency situations.

 Assists in new employee training, as needed.

 Maintain punctual and predictable attendance.

 Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

 This position requires 1-2 years of previous Lead experience in primary care or 1-2 years of experience at NHC as a Clinic Registered Nurse.

 This position requires a bachelor's degree of Science in Nursing.

 This position requires completion from an accredited school of nursing.

License and/or Certification Requirements

 This position requires a current unrestricted Oregon RN license.

 Active CPR certification required.

 National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

 Strong communication skills.

 Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.

 Maintains composure under stressful situations.

 Demonstrates sound judgment and problem-solving skills.

 Exemplifies leadership abilities.

 Ability to work independently to the full ability of RN licensure.

 Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.

 Ability to communicate professionally and effectively both orally and in writing with a service oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.

 Must be able to display sensitivity to the population and patients served.

 Ability to use good judgement in difficult situations.

 Ability to proficiently use EPIC Electronic Health Record, Microsoft Office, and web-based programs as applicable.

 Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.

 Ability to learn and adapt to changing information and/or policies and procedures.

 Ability to enter in data accurately with attention to detail.

 Knowledge of customer service principles and practices.

 Ability to work in a fast-paced environment.

 Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

 The noise level in the work environment is usually moderate to loud based on patient volume.

 As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.

 Must be able to travel during the workday and/or cover at other locations as needed.

 While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.

 Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.

 Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

 Speak clearly so listeners can understand.

 Hear and understand the speech of another person.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Thank you for sharing.  Does the lead report to the nurse manager or practice manager?

Thanks,

Felicia

Hi Melissa 

Here is our JD: 

Job Title: Lead Clinic Registered Nurse

SUMMARY

The Lead Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role is works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice. Under the support and management of the Nursing Manager and Clinic Manager, the Lead Clinic Registered Nurse supports and provides leadership to the nurses. They are responsible for the daily operations of the nursing team, including planning, coordinating, and evaluating nursing activities.

Essential Job Duties

 Meets weekly, and as needed, with other Lead Clinic Registered Nurse.

 Escalates concerns appropriately to Nurse Manager and Clinic Manager.

 Attends daily clinic huddles.

 Facilitates daily nurse huddle with assigned nursing team.

 Develops and communicates weekly nurse schedule and daily edits as needed.

 Monitors nurse Teams chats and answers appropriately.

 Support colleagues with resources, guidance, and hands-on collaboration as necessary.

 Manage shift safety, adherence to policies, and compliance with regulations.

 Mentoring and training new staff and providing support and guidance to all staff members.

 Coordinating daily administrative duties, including schedules, nursing assignments, and patient care.

 Creates and delivers training for new and existing nurses and medical assistants who need further training or support.

 Develops and/or delivers clinical updates to nurses and medical assistants as appropriate.

 Performs audits of workflows according to NHC standard work.

 Collaborates with Nursing Manager and Clinic Manager on the day-to-day operations and performance of nurses.

 Collaborates with Nursing Manager, Clinic Manager, and other clinic leads to create standard work, checklists, and job aides for nursing.

 Delegates tasks and patient assignments to nurses.

 Monitors Epic in-baskets and directs coverage for in-basket work.

 Monitors and reports on team defined Key Performance Indicators to Nursing Manager and Clinic Manager.

 Attends organizational meetings as delegated by the Nursing Manager.

 Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.

 Performs comprehensive health assessment of patients by completing a physical and psychosocial history. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.

 Triages minor to emergent situations.

 Respond to medical emergencies.

 Performs nurse visits and administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved standing order.

 Assists patient to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices

 May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs and other primary care procedures as necessary in times of staffing constraints.

 Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.

 Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.

 Assists patient to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and selection and utilization of resources.

 Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.

 Monitors, Plans, implements, and evaluates case coordination and management for patients with chronic illnesses.

 Participates in team huddles to review the schedule at the start of the workday.

 Participation in local vaccine management.

 Accurately, concisely, and succinctly documents in the medical record all patient contact.

 Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.

 Implements required nursing procedures consistent with NHC procedures/protocol.

 Participates in process and quality improvement workflows.

 Remain calm and effective in high pressure and emergency situations.

 Assists in new employee training, as needed.

 Maintain punctual and predictable attendance.

 Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

 This position requires 1-2 years of previous Lead experience in primary care or 1-2 years of experience at NHC as a Clinic Registered Nurse.

 This position requires a bachelor's degree of Science in Nursing.

 This position requires completion from an accredited school of nursing.

License and/or Certification Requirements

 This position requires a current unrestricted Oregon RN license.

 Active CPR certification required.

 National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

 Strong communication skills.

 Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.

 Maintains composure under stressful situations.

 Demonstrates sound judgment and problem-solving skills.

 Exemplifies leadership abilities.

 Ability to work independently to the full ability of RN licensure.

 Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.

 Ability to communicate professionally and effectively both orally and in writing with a service oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.

 Must be able to display sensitivity to the population and patients served.

 Ability to use good judgement in difficult situations.

 Ability to proficiently use EPIC Electronic Health Record, Microsoft Office, and web-based programs as applicable.

 Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.

 Ability to learn and adapt to changing information and/or policies and procedures.

 Ability to enter in data accurately with attention to detail.

 Knowledge of customer service principles and practices.

 Ability to work in a fast-paced environment.

 Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

 The noise level in the work environment is usually moderate to loud based on patient volume.

 As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.

 Must be able to travel during the workday and/or cover at other locations as needed.

 While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.

 Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.

 Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

 Speak clearly so listeners can understand.

 Hear and understand the speech of another person.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Good morning,

Our lead reports to our Nurse Manager. I have also worked in places where the lead reports to the practice manager.  Since the practice manager wasn't required to be an RN, this feels like a cleaner reporting line to me.  Where at all possible, I think there is great benefit if RNs report to an RN.  Of course there are challenges of the Nurse Manager not being on site daily but we have navigated that with frequent checks with the RNs and the practice managers.

Have a great day!

Angela

Thank you for sharing.  Does the lead report to the nurse manager or practice manager?

Thanks,

Felicia

Hi Melissa 

Here is our JD: 

Job Title: Lead Clinic Registered Nurse

SUMMARY

The Lead Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role is works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice. Under the support and management of the Nursing Manager and Clinic Manager, the Lead Clinic Registered Nurse supports and provides leadership to the nurses. They are responsible for the daily operations of the nursing team, including planning, coordinating, and evaluating nursing activities.

Essential Job Duties

 Meets weekly, and as needed, with other Lead Clinic Registered Nurse.

 Escalates concerns appropriately to Nurse Manager and Clinic Manager.

 Attends daily clinic huddles.

 Facilitates daily nurse huddle with assigned nursing team.

 Develops and communicates weekly nurse schedule and daily edits as needed.

 Monitors nurse Teams chats and answers appropriately.

 Support colleagues with resources, guidance, and hands-on collaboration as necessary.

 Manage shift safety, adherence to policies, and compliance with regulations.

 Mentoring and training new staff and providing support and guidance to all staff members.

 Coordinating daily administrative duties, including schedules, nursing assignments, and patient care.

 Creates and delivers training for new and existing nurses and medical assistants who need further training or support.

 Develops and/or delivers clinical updates to nurses and medical assistants as appropriate.

 Performs audits of workflows according to NHC standard work.

 Collaborates with Nursing Manager and Clinic Manager on the day-to-day operations and performance of nurses.

 Collaborates with Nursing Manager, Clinic Manager, and other clinic leads to create standard work, checklists, and job aides for nursing.

 Delegates tasks and patient assignments to nurses.

 Monitors Epic in-baskets and directs coverage for in-basket work.

 Monitors and reports on team defined Key Performance Indicators to Nursing Manager and Clinic Manager.

 Attends organizational meetings as delegated by the Nursing Manager.

 Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.

 Performs comprehensive health assessment of patients by completing a physical and psychosocial history. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.

 Triages minor to emergent situations.

 Respond to medical emergencies.

 Performs nurse visits and administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved standing order.

 Assists patient to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices

 May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs and other primary care procedures as necessary in times of staffing constraints.

 Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.

 Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.

 Assists patient to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and selection and utilization of resources.

 Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.

 Monitors, Plans, implements, and evaluates case coordination and management for patients with chronic illnesses.

 Participates in team huddles to review the schedule at the start of the workday.

 Participation in local vaccine management.

 Accurately, concisely, and succinctly documents in the medical record all patient contact.

 Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.

 Implements required nursing procedures consistent with NHC procedures/protocol.

 Participates in process and quality improvement workflows.

 Remain calm and effective in high pressure and emergency situations.

 Assists in new employee training, as needed.

 Maintain punctual and predictable attendance.

 Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

 This position requires 1-2 years of previous Lead experience in primary care or 1-2 years of experience at NHC as a Clinic Registered Nurse.

 This position requires a bachelor's degree of Science in Nursing.

 This position requires completion from an accredited school of nursing.

License and/or Certification Requirements

 This position requires a current unrestricted Oregon RN license.

 Active CPR certification required.

 National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

 Strong communication skills.

 Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.

 Maintains composure under stressful situations.

 Demonstrates sound judgment and problem-solving skills.

 Exemplifies leadership abilities.

 Ability to work independently to the full ability of RN licensure.

 Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.

 Ability to communicate professionally and effectively both orally and in writing with a service oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.

 Must be able to display sensitivity to the population and patients served.

 Ability to use good judgement in difficult situations.

 Ability to proficiently use EPIC Electronic Health Record, Microsoft Office, and web-based programs as applicable.

 Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.

 Ability to learn and adapt to changing information and/or policies and procedures.

 Ability to enter in data accurately with attention to detail.

 Knowledge of customer service principles and practices.

 Ability to work in a fast-paced environment.

 Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

 The noise level in the work environment is usually moderate to loud based on patient volume.

 As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.

 Must be able to travel during the workday and/or cover at other locations as needed.

 While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.

 Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.

 Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

 Speak clearly so listeners can understand.

 Hear and understand the speech of another person.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Hi Melissa 

Here is our JD: 

Job Title: Lead Clinic Registered Nurse

SUMMARY

The Lead Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role is works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice. Under the support and management of the Nursing Manager and Clinic Manager, the Lead Clinic Registered Nurse supports and provides leadership to the nurses. They are responsible for the daily operations of the nursing team, including planning, coordinating, and evaluating nursing activities.

Essential Job Duties

 Meets weekly, and as needed, with other Lead Clinic Registered Nurse.

 Escalates concerns appropriately to Nurse Manager and Clinic Manager.

 Attends daily clinic huddles.

 Facilitates daily nurse huddle with assigned nursing team.

 Develops and communicates weekly nurse schedule and daily edits as needed.

 Monitors nurse Teams chats and answers appropriately.

 Support colleagues with resources, guidance, and hands-on collaboration as necessary.

 Manage shift safety, adherence to policies, and compliance with regulations.

 Mentoring and training new staff and providing support and guidance to all staff members.

 Coordinating daily administrative duties, including schedules, nursing assignments, and patient care.

 Creates and delivers training for new and existing nurses and medical assistants who need further training or support.

 Develops and/or delivers clinical updates to nurses and medical assistants as appropriate.

 Performs audits of workflows according to NHC standard work.

 Collaborates with Nursing Manager and Clinic Manager on the day-to-day operations and performance of nurses.

 Collaborates with Nursing Manager, Clinic Manager, and other clinic leads to create standard work, checklists, and job aides for nursing.

 Delegates tasks and patient assignments to nurses.

 Monitors Epic in-baskets and directs coverage for in-basket work.

 Monitors and reports on team defined Key Performance Indicators to Nursing Manager and Clinic Manager.

 Attends organizational meetings as delegated by the Nursing Manager.

 Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.

 Performs comprehensive health assessment of patients by completing a physical and psychosocial history. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.

 Triages minor to emergent situations.

 Respond to medical emergencies.

 Performs nurse visits and administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved standing order.

 Assists patient to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices

 May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs and other primary care procedures as necessary in times of staffing constraints.

 Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.

 Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.

 Assists patient to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and selection and utilization of resources.

 Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.

 Monitors, Plans, implements, and evaluates case coordination and management for patients with chronic illnesses.

 Participates in team huddles to review the schedule at the start of the workday.

 Participation in local vaccine management.

 Accurately, concisely, and succinctly documents in the medical record all patient contact.

 Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.

 Implements required nursing procedures consistent with NHC procedures/protocol.

 Participates in process and quality improvement workflows.

 Remain calm and effective in high pressure and emergency situations.

 Assists in new employee training, as needed.

 Maintain punctual and predictable attendance.

 Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

 This position requires 1-2 years of previous Lead experience in primary care or 1-2 years of experience at NHC as a Clinic Registered Nurse.

 This position requires a bachelor's degree of Science in Nursing.

 This position requires completion from an accredited school of nursing.

License and/or Certification Requirements

 This position requires a current unrestricted Oregon RN license.

 Active CPR certification required.

 National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

 Strong communication skills.

 Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.

 Maintains composure under stressful situations.

 Demonstrates sound judgment and problem-solving skills.

 Exemplifies leadership abilities.

 Ability to work independently to the full ability of RN licensure.

 Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.

 Ability to communicate professionally and effectively both orally and in writing with a service oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.

 Must be able to display sensitivity to the population and patients served.

 Ability to use good judgement in difficult situations.

 Ability to proficiently use EPIC Electronic Health Record, Microsoft Office, and web-based programs as applicable.

 Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.

 Ability to learn and adapt to changing information and/or policies and procedures.

 Ability to enter in data accurately with attention to detail.

 Knowledge of customer service principles and practices.

 Ability to work in a fast-paced environment.

 Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

 The noise level in the work environment is usually moderate to loud based on patient volume.

 As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.

 Must be able to travel during the workday and/or cover at other locations as needed.

 While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.

 Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.

 Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

 Speak clearly so listeners can understand.

 Hear and understand the speech of another person.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Does your organizing utilize Clinical Team Leads who are not registered nurses? For example a certified medical assistant with an over arching nurse manager across many clinics?

Hi Melissa 

Here is our JD: 

Job Title: Lead Clinic Registered Nurse

SUMMARY

The Lead Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role is works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice. Under the support and management of the Nursing Manager and Clinic Manager, the Lead Clinic Registered Nurse supports and provides leadership to the nurses. They are responsible for the daily operations of the nursing team, including planning, coordinating, and evaluating nursing activities.

Essential Job Duties

 Meets weekly, and as needed, with other Lead Clinic Registered Nurse.

 Escalates concerns appropriately to Nurse Manager and Clinic Manager.

 Attends daily clinic huddles.

 Facilitates daily nurse huddle with assigned nursing team.

 Develops and communicates weekly nurse schedule and daily edits as needed.

 Monitors nurse Teams chats and answers appropriately.

 Support colleagues with resources, guidance, and hands-on collaboration as necessary.

 Manage shift safety, adherence to policies, and compliance with regulations.

 Mentoring and training new staff and providing support and guidance to all staff members.

 Coordinating daily administrative duties, including schedules, nursing assignments, and patient care.

 Creates and delivers training for new and existing nurses and medical assistants who need further training or support.

 Develops and/or delivers clinical updates to nurses and medical assistants as appropriate.

 Performs audits of workflows according to NHC standard work.

 Collaborates with Nursing Manager and Clinic Manager on the day-to-day operations and performance of nurses.

 Collaborates with Nursing Manager, Clinic Manager, and other clinic leads to create standard work, checklists, and job aides for nursing.

 Delegates tasks and patient assignments to nurses.

 Monitors Epic in-baskets and directs coverage for in-basket work.

 Monitors and reports on team defined Key Performance Indicators to Nursing Manager and Clinic Manager.

 Attends organizational meetings as delegated by the Nursing Manager.

 Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.

 Performs comprehensive health assessment of patients by completing a physical and psychosocial history. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.

 Triages minor to emergent situations.

 Respond to medical emergencies.

 Performs nurse visits and administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved standing order.

 Assists patient to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices

 May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs and other primary care procedures as necessary in times of staffing constraints.

 Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.

 Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.

 Assists patient to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and selection and utilization of resources.

 Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.

 Monitors, Plans, implements, and evaluates case coordination and management for patients with chronic illnesses.

 Participates in team huddles to review the schedule at the start of the workday.

 Participation in local vaccine management.

 Accurately, concisely, and succinctly documents in the medical record all patient contact.

 Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.

 Implements required nursing procedures consistent with NHC procedures/protocol.

 Participates in process and quality improvement workflows.

 Remain calm and effective in high pressure and emergency situations.

 Assists in new employee training, as needed.

 Maintain punctual and predictable attendance.

 Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

 This position requires 1-2 years of previous Lead experience in primary care or 1-2 years of experience at NHC as a Clinic Registered Nurse.

 This position requires a bachelor's degree of Science in Nursing.

 This position requires completion from an accredited school of nursing.

License and/or Certification Requirements

 This position requires a current unrestricted Oregon RN license.

 Active CPR certification required.

 National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

 Strong communication skills.

 Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.

 Maintains composure under stressful situations.

 Demonstrates sound judgment and problem-solving skills.

 Exemplifies leadership abilities.

 Ability to work independently to the full ability of RN licensure.

 Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.

 Ability to communicate professionally and effectively both orally and in writing with a service oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.

 Must be able to display sensitivity to the population and patients served.

 Ability to use good judgement in difficult situations.

 Ability to proficiently use EPIC Electronic Health Record, Microsoft Office, and web-based programs as applicable.

 Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.

 Ability to learn and adapt to changing information and/or policies and procedures.

 Ability to enter in data accurately with attention to detail.

 Knowledge of customer service principles and practices.

 Ability to work in a fast-paced environment.

 Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

 The noise level in the work environment is usually moderate to loud based on patient volume.

 As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.

 Must be able to travel during the workday and/or cover at other locations as needed.

 While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.

 Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.

 Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

 Speak clearly so listeners can understand.

 Hear and understand the speech of another person.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Does your organizing utilize Clinical Team Leads who are not registered nurses? For example a certified medical assistant with an over arching nurse manager across many clinics?

Hi Melissa 

Here is our JD: 

Job Title: Lead Clinic Registered Nurse

SUMMARY

The Lead Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role is works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice. Under the support and management of the Nursing Manager and Clinic Manager, the Lead Clinic Registered Nurse supports and provides leadership to the nurses. They are responsible for the daily operations of the nursing team, including planning, coordinating, and evaluating nursing activities.

Essential Job Duties

 Meets weekly, and as needed, with other Lead Clinic Registered Nurse.

 Escalates concerns appropriately to Nurse Manager and Clinic Manager.

 Attends daily clinic huddles.

 Facilitates daily nurse huddle with assigned nursing team.

 Develops and communicates weekly nurse schedule and daily edits as needed.

 Monitors nurse Teams chats and answers appropriately.

 Support colleagues with resources, guidance, and hands-on collaboration as necessary.

 Manage shift safety, adherence to policies, and compliance with regulations.

 Mentoring and training new staff and providing support and guidance to all staff members.

 Coordinating daily administrative duties, including schedules, nursing assignments, and patient care.

 Creates and delivers training for new and existing nurses and medical assistants who need further training or support.

 Develops and/or delivers clinical updates to nurses and medical assistants as appropriate.

 Performs audits of workflows according to NHC standard work.

 Collaborates with Nursing Manager and Clinic Manager on the day-to-day operations and performance of nurses.

 Collaborates with Nursing Manager, Clinic Manager, and other clinic leads to create standard work, checklists, and job aides for nursing.

 Delegates tasks and patient assignments to nurses.

 Monitors Epic in-baskets and directs coverage for in-basket work.

 Monitors and reports on team defined Key Performance Indicators to Nursing Manager and Clinic Manager.

 Attends organizational meetings as delegated by the Nursing Manager.

 Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.

 Performs comprehensive health assessment of patients by completing a physical and psychosocial history. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.

 Triages minor to emergent situations.

 Respond to medical emergencies.

 Performs nurse visits and administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved standing order.

 Assists patient to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices

 May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs and other primary care procedures as necessary in times of staffing constraints.

 Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.

 Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.

 Assists patient to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and selection and utilization of resources.

 Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.

 Monitors, Plans, implements, and evaluates case coordination and management for patients with chronic illnesses.

 Participates in team huddles to review the schedule at the start of the workday.

 Participation in local vaccine management.

 Accurately, concisely, and succinctly documents in the medical record all patient contact.

 Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.

 Implements required nursing procedures consistent with NHC procedures/protocol.

 Participates in process and quality improvement workflows.

 Remain calm and effective in high pressure and emergency situations.

 Assists in new employee training, as needed.

 Maintain punctual and predictable attendance.

 Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

 This position requires 1-2 years of previous Lead experience in primary care or 1-2 years of experience at NHC as a Clinic Registered Nurse.

 This position requires a bachelor's degree of Science in Nursing.

 This position requires completion from an accredited school of nursing.

License and/or Certification Requirements

 This position requires a current unrestricted Oregon RN license.

 Active CPR certification required.

 National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

 Strong communication skills.

 Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.

 Maintains composure under stressful situations.

 Demonstrates sound judgment and problem-solving skills.

 Exemplifies leadership abilities.

 Ability to work independently to the full ability of RN licensure.

 Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.

 Ability to communicate professionally and effectively both orally and in writing with a service oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.

 Must be able to display sensitivity to the population and patients served.

 Ability to use good judgement in difficult situations.

 Ability to proficiently use EPIC Electronic Health Record, Microsoft Office, and web-based programs as applicable.

 Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.

 Ability to learn and adapt to changing information and/or policies and procedures.

 Ability to enter in data accurately with attention to detail.

 Knowledge of customer service principles and practices.

 Ability to work in a fast-paced environment.

 Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

 The noise level in the work environment is usually moderate to loud based on patient volume.

 As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.

 Must be able to travel during the workday and/or cover at other locations as needed.

 While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.

 Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.

 Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

 Speak clearly so listeners can understand.

 Hear and understand the speech of another person.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.