Would like to know what others do regarding standard rooming for telehealth patients. We currently have a rooming protocol that is very detailed to ensure all screenings such as tobacco use, fall risk, depression, etc are captured along with VS and medication reconciliation. i have copied the purpose below. You can see we require this for telehealth appointments as well but wanted to see if others do the same. Often times our MAs may not be on the telehealth call so missing some elements of rooming as we depend on providers to complete.
Purpose: To outline the rooming process workflow to enable provider more time to spend directly interacting with the patient and family. To ensure the clinical staff obtain accurate and timely information, document this information, and provide effective communication with the patient and provider. This protocol is inclusive of all UK HealthCare Ambulatory clinics including telehealth appointments.
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Patricia Hughes DNP RN NE-BC
UK HealthCare
Lexington KY
(859) 323-4413
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