Good morning
We are considering restructuring our triage department for the primary care and specialty clinics. Our initial focus will be on adult primary care. We currently use Clear Triage and would continue that use as a tool for the nurses.
Would anyone be willing to share their model with me, such as the following:
FTE to provider ratios (assuming you all use only RN's?)
Are they embedded in clinics, in a central area, or remote workers?
If central or remote: do you struggle with provider nuances because the staff doesn't know how the providers like to practice?
Do they do other tasks besides triage?
Who manages that department?
Do the providers have "say" over developed protocols (i.e.- they don't all agree)?
What do you do with calls that don't require RN nurse triage (i.e. – request for form completion, test results, or medication refill, etc.)?
We have a population health team that does care management mainly around diabetes and care transitions and are considering tying them into this pool of nurses. They are currently 100% remote and may struggle with retention if this change is made. Any advice?
Thank you in advance for any insight or assistance any of you can provide.
Shannon
Shannon Hilliard, RN
Director of Clinical Process
Mount Nittany Physician Group
141 Medical Park Lane, Bellefonte PA 16823
PH: 814.278.4865
Cell: 814.571.1307
FX: 814.355.1670
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