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  • 1.  Triage Staffing Metrics

    Posted 02-25-2024 19:17

    Hi,

    Curious if anyone has staffing/productivity metrics for triage nursing (i.e. calls/nurse, average handle time, wrap up time, occupancy, how quick to answer call, etc.)?



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    Kristi Grzybowski
    Director of Clinical Operations
    Corewell Health
    Grand Rapids, MI
    (616) 889-6731
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  • 2.  RE: Triage Staffing Metrics

    Posted 02-26-2024 06:43
    hello, 
    I would be interested in learning what is out there. I find it difficult to apply norms across the board given the difference in acuity from our geriatric practice to our pediatric practice for example. 
    thank you!
    M

    Melissa Taylor, MSN, RN, AMB-BC, NE-BC

    Director of Ambulatory Nursing – Primary Care

    Elliot Medical Group

    Phone: 603-663-3503

    Email: mtaylor@elliot-hs.org

     

     

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    Original Message


  • 3.  RE: Triage Staffing Metrics

    Posted 02-28-2024 07:25

    Hello-the triage call center industry standard is 3-5 calls per hour but yes it does depend on if your team is doing formal triage and what type of clinical calls are coming in. 

    Take Care

    Dins S



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    Armandina Sanford BSN RN
    St. Luke's Health System
    Eagle ID
    (208)409-3302
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    Original Message


  • 4.  RE: Triage Staffing Metrics

    Posted 02-27-2024 11:21

    I would be interested in learning what others are utilizing for staffing and productivity in relation the triage nursing as well.  Especially volumes and acuity of calls! 



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    Ashley Rodriguez, MSN, RN (she/her/hers)
    Orthopedic Nurse Manager
    Nemours Children's Health, Jacksonville
    ashley.rodriguez@nemours.org

    807 Children's Way, Jacksonville, FL 32207
    Facebook / LinkedIn / Instagram

    Our Annual Report - Going Well Beyond Medicine
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    Original Message


  • 5.  RE: Triage Staffing Metrics

    Posted 02-27-2024 20:25

    Good evening, 

    I would also be interested in what others do.  Specifically, if anyone has found specific efficient ways to measure/track metrics with Epic.

    Thank you, 

    Jamie



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    Jamie White MSN, RN
    Director, Primary Care Clinics
    Boys Town National Research Hosp
    Boys Town NE
    (531)355-6993
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    Original Message


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