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  • 1.  Call Center Staff and Competency

    Posted 06-06-2025 18:27

    Greetings,

    Does anyone have direct supervision over staff  who make patient appointments who are non clinical (Call center) or a contact person in your facility.   I have questions regarding training and any policies/protocols governing what they can ask patients and uses of EHR to search history, orders etc. to schedule radiology appointments.  



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    JudithJackson
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  • 2.  RE: Call Center Staff and Competency

    Posted 06-09-2025 12:06

    I would be very interested in any policies, etc for this topic as well.   



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    Leighanne Stapleton MSN, BSN, RN
    Clinical Service Director
    Skagit Regional Health
    Skagit Regional Clinics
    Mt Vernon, WA
    360-814-6570
    lstapleton@skagitregionalhealth.org
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    Original Message


  • 3.  RE: Call Center Staff and Competency

    Posted 06-19-2025 11:45

    I would also be very interested in this. I am mobilizing a call center at our hospital and am interested in others success. 



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    Laura Tassin BSN RN CPN
    Ambulatory Director
    Childdren's Hosp of New Orleans
    Covington LA
    504-896-2163
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    Original Message


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