Open Forum

Good morning,

Our triage department monitor stats including calls per hour, talk time, and wrap up (documentation) time. We also have recorded calls so we review calls with the team during one on ones or if any concerns arise.

Thank you,

Ashley Rosa, MSN, RN

Manager Ambulatory Care Management

Bronson Healthcare Group
Office: (269) 341-8513

~You cannot improve what you do not measure~

Leslie, could you provide some more information about starting clinical chart audits on RNs and NPs. More specifically, what is the role of the RNs you're monitoring? Primary Care? Specialty Care? Telephone Triage, etc.? Was there a specific impetus for the auditing that you can share?

I would not be able to comment on NPs as these are completed by the department that handles our ongoing professional practice evaluations.

cam

Courtney A. Monterusso BSN, RN, AMB-BC, FNS

Performance Improvement Facilitator –Primary Care Nursing 

ONS Detail Electronic Enterprise Standardization Consultant

VA St. Louis Health Care System | 915 N. Grand Ave, St. Louis, MO 63106 

314.652.4100 ext. 54396 or 289-7676  11F/JC  courtney.monterusso@va.gov

                                           "There is no limit to the amount of

                                            good you can do if you don't care

                                            who gets the credit."

                                                                 ~Ronald Reagan~