Hi all,
I am looking for anyone that can give me some resources or ideas on how you complete clinical staffing analysis in the outpatient setting for my nurses. My nurses spend the majority of their days on the phone and computer, and I am having a difficult time quantifying the time spent on calls and/or in clinic tasks. I am over a few divisions, so complexity can vary from a common cold to a transplant patient with fevers to kidney failure patient with swelling with elevated BP readings. How do you go about collecting this data to ensure you are adequately staffed? It's a little easier to do for non-clinical staff, as you can identify the number of patients checking in and out, but with clinical issues, this seems to be a little more difficult. I have reached out to my operations teams and waiting to hear back. Any help or feedback is appreciated.
Thank you,
Danielle
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Danielle Sterrette BSN RN
Triage Nurse
Penn Medicine at Radnor
Philadelphia PA
(215)668-3818
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