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Implementing a new Training

  • 1.  Implementing a new Training

    Posted 10-28-2024 13:51

    I work at a county hospital in Texas that has Community Health Clinics. I am interested in hearing feedback on implementing a new training for Epic inbasket or something similar and how the class structure looks (in person or virtual), who teaches it etc. This class would be for new hires including CMAs, LVNs, and RNs.



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    Erika Ductan BSN RN AMB-BC LSSYB
    JPS Health Network
    Fort Worth TX
    774-230-5657
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  • 2.  RE: Implementing a new Training

    Posted 10-28-2024 16:12

    Hello Erika,

    We have a program for Epic In Basket as part of our clinical new-hire orientation. It is done virtually and is scheduled for 2 hours. We have a PowerPoint program and a scenario that new hires use during the session to complete a telephone encounter, refill encounter, and a result in the playground.

     

    Thank you,

     

    Sharon J-J Peacock, MSN-Ed., RN, AMB-BC

    Nursing Professional Development Generalist

    Sentara Ambulatory Services Division

     

    Office: 434-654-4529

    Email: SJPEACOC@sentara.com | SASDClinEduTeam@sentara.com

    590 Peter Jefferson Parkway, Suite 323, Charlottesville, VA 22911

     

    RQI: RQI_SASD@sentara.com | Resuscitation Quality Improvement (RQI) (sharepoint.com)

     

    Shape Description automatically generated with medium confidence

     






  • 3.  RE: Implementing a new Training

    Posted 10-29-2024 08:52

    Hello Erika and Sharon-

    Sharon would you be willing to share any of your orientation documents?  I work with 14 FQHC's and we are in the process of trying to revamp our onboarding process.   Any tips, tricks, ideas or thoughts would be most helpful for my team.  Thank you in advance! 

    cicely.overton@eskenazihealth.edu



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    Cicely Overton MSN RN, AMB-BC
    Eskenazi Health
    Indianapolis IN
    (317) 513-2623
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    Original Message


  • 4.  RE: Implementing a new Training

    Posted 10-29-2024 09:11

    Hello Cicely,
    I have sent you an email.

     

    Thank you,

     

    Sharon J-J Peacock, MSN-Ed., RN, AMB-BC

    Nursing Professional Development Generalist

    Sentara Ambulatory Services Division

     

    Office: 434-654-4529

    Email: SJPEACOC@sentara.com | SASDClinEduTeam@sentara.com

    590 Peter Jefferson Parkway, Suite 323, Charlottesville, VA 22911

     

    RQI: RQI_SASD@sentara.com | Resuscitation Quality Improvement (RQI) (sharepoint.com)

     

    Shape Description automatically generated with medium confidence

     

    Disclaimer:

    This electronic message and its contents and attachments contain information from Sentara Health and is confidential or otherwise protected from disclosure. The information is intended to be for the addressee only.
    If you are not the addressee, any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify us immediately and destroy the original message and all copies.



    Original Message


  • 5.  RE: Implementing a new Training

    Posted 10-29-2024 09:50
    Edited by Erika Ductan 10-29-2024 09:50

    Could you share with me as well? Thank you!

    Eductan@jpshealth.org

    ------------------------------
    Erika Ductan BSN RN AMB-BC LSSYB
    JPS Health Network
    Fort Worth TX
    774-230-5657
    ------------------------------

    Original Message


  • 6.  RE: Implementing a new Training

    Posted 10-30-2024 07:42
    Hi I have a specific question for Sharon R/T telephone results calls documentation in EPIC. 

    Do your RN's click on the telephone icon to create the thread/encounter or do they document within the results notes? 

    I click on the telephone icon. I was assured by the RN who teaches for our organization that I am documenting correctly. 

    My manager insists that we are supposed to document within the results notes. 

    It has become a major issue for me. 

    I appreciate your input as well as anyone else out there.

    BTW I met up with the EPIC vendor at the Chicago conference in April and he also confirmed that I am documenting the telephone results call properly in EPIC. 




    Original Message


  • 7.  RE: Implementing a new Training

    Posted 10-30-2024 07:51

    Hello Karen,

    It can technically be done either way. We have some offices where the providers put the results in a telephone encounter to assist with messages and return calls, as our non-clinical staff cannot see the results in basket. Labs and diagnostic imaging can be ordered in result management, but current medications cannot be renewed, causing the need to open a telephone call. I think it depends on the situation.

     

    Thank you,

     

    Sharon J-J Peacock, MSN-Ed., RN, AMB-BC

    Nursing Professional Development Generalist

    Sentara Ambulatory Services Division

     

    Office: 434-654-4529

    Email: SJPEACOC@sentara.com | SASDClinEduTeam@sentara.com

    590 Peter Jefferson Parkway, Suite 323, Charlottesville, VA 22911

     

    RQI: RQI_SASD@sentara.com | Resuscitation Quality Improvement (RQI) (sharepoint.com)

     

    Shape Description automatically generated with medium confidence

     

    Disclaimer:

    This electronic message and its contents and attachments contain information from Sentara Health and is confidential or otherwise protected from disclosure. The information is intended to be for the addressee only.
    If you are not the addressee, any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify us immediately and destroy the original message and all copies.



    Original Message


  • 8.  RE: Implementing a new Training

    Posted 10-29-2024 10:15

    Hi Sharon,

    Our organization is looking to do something similar. Would you be willing to share with me, as well? Thank you in advance!



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    Susan Bond, MSN-Ed, RN
    RN Clinical Educator - Ambulatory
    Sanford Health
    Bismarck, ND
    susan.bond@sanfordhealth.org
    ------------------------------

    Original Message


  • 9.  RE: Implementing a new Training

    Posted 10-31-2024 08:14

    Hello Sharon,

    Would you please share your presentation and scenarios for the In Basket training with me as well, any help that can be provided for our staff would be greatly appreciated.

    Thank you!



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    Arathi Kumar
    IHA
    Ann Arbor MI
    (734) 747-6766
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    Original Message


  • 10.  RE: Implementing a new Training

    Posted 11-01-2024 20:12
    I am also interested in the presentation and scenarios for the In Basket training .
    Patty



    Original Message


  • 11.  RE: Implementing a new Training

    Posted 11-04-2024 14:27
    Please include me as well
    Toni Kempner, BSN, MSN, RN, ACRN
    Director of Nursing 
    Integrated Clinical Services (ICS)
    Multnomah County Health Department
    619 NW 6th Avenue, 7th floor
    Portland, OR  97209
    Cell: 503-969-6989




    Original Message


  • 12.  RE: Implementing a new Training

    Posted 11-03-2024 22:26

    May you forward the orientation materials with me as well.  I'm currently creating an orientation process for my afterhours team, and this would be very helpful. 

    jacqueline.ortiz@orlandohealth.com

    Kindest regards,

    Jacqueline Ortiz, BSN RN

    Supervisor, Telecare Nurse Triage



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    Jacqueline Ortiz RN
    Supervisor
    Orlando Health
    Leesburg FL
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    Original Message


  • 13.  RE: Implementing a new Training

    Posted 11-04-2024 09:20

    Could you possibly share with me as well? Thank you!!! 

    mary.phillips2@atriumhealth.org



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    Mary Stevens Phillips RN
    Atrium Health
    Charlotte NC
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    Original Message


  • 14.  RE: Implementing a new Training

    Posted 11-04-2024 09:21

    Hi Sharon, 

    I manage our remote LVN team of triage nurses. I am very interested in your training PPT. Are you able to send me a copy to Deb.Smith@Cookchildrens.org? Thank you so much! 



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    Deb Smith
    Cook Children's Physician Network
    Fort Worth TX
    (203) 927-4254
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    Original Message


  • 15.  RE: Implementing a new Training

    Posted 11-05-2024 04:50

    Sharon 

    Could you please share with me as well. Donna OGrady 



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    Donna O'Grady
    Falls City NE
    (402) 650-9456
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    Original Message


  • 16.  RE: Implementing a new Training

    Posted 11-05-2024 10:03

    Hi Sharon,

    Would you please share information with me as well.

    Thank-you!

    Missy Fitzsimons, RN
    Memorial Hospital of Lafayette County
    Primary Care Clinics
    Darlington, WI 


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    Melissa Fitzsimons RN
    MHLC - Primary Care Clinic
    Darlington WI
    608-776-4497
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    Original Message


  • 17.  RE: Implementing a new Training

    Posted 11-07-2024 14:58

    Hi Sharon,

    We are currently looking into developing a training for Epic inbasket as well. Would you be willing to share with me as well?

    Amy.moisan@umassmemorial.org



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    Amy Moisan MSN RN
    Umass Memorial Medical Center
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    Original Message


  • 18.  RE: Implementing a new Training

    Posted 11-05-2024 13:20

    Has anyone developed any guiding principles around how EPIC in baskets function that they could share?



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    Kathy Miller MSN
    OSF Medical Group
    Peoria, IL
    (309) 645-8891
    Kathy
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