Open Forum

Hello all,

I am a Nurse Manager of a Primary Care Team at an FQHC. I recently attended this year's AAACN Conference for the first time and was thrilled to meet so many of you. So excited to connect more here on this platform. I have a question regarding nursing-specific telework agreements and expectations. 

Under our current structure, I have 1 FTE allotted to manage our in-basket which is split between two off-site nurses. All staff who work remotely sign a Teleworker Agreement which addresses expectations for liabilities, workspace, equipment use, work schedule, and terms of agreement. However, I am curious about a nursing-specific agreements or contract outlining expectations for performance expectations including productivity/metrics and communication, such as meetings with supervisors, expected response times, and responsibility to report interruptions to their ability to work promptly. Do your facilities have anything like this that you would be willing to share more about?

Best,

If anyone has nursing-specific agreements, I'd love to see them, too.

Olivia, would you mind sharing the Teleworker Agreement you currently use? My org is revamping our hybrid triage RN role, including all of our policies and agreements. I'd love to see what you use.

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Ashley Martin, MPH, RN, BSN
Clinical Education Coordinator
Lower Lights Christian Health Center
Columbus, OH
ashley.martin@llchc.org

Original Message:
Sent: 06-28-2025 09:00
From: Olivia Durden
Subject: Nursing Remote Work Agreements

Hello all,

I am a Nurse Manager of a Primary Care Team at an FQHC. I recently attended this year's AAACN Conference for the first time and was thrilled to meet so many of you. So excited to connect more here on this platform. I have a question regarding nursing-specific telework agreements and expectations. 

Under our current structure, I have 1 FTE allotted to manage our in-basket which is split between two off-site nurses. All staff who work remotely sign a Teleworker Agreement which addresses expectations for liabilities, workspace, equipment use, work schedule, and terms of agreement. However, I am curious about a nursing-specific agreements or contract outlining expectations for performance expectations including productivity/metrics and communication, such as meetings with supervisors, expected response times, and responsibility to report interruptions to their ability to work promptly. Do your facilities have anything like this that you would be willing to share more about?

Best,

------------------------------
Olivia Durden, MSN, RN, MPH
Purple Team Nurse Manager
Lynn Community Health Center
Lynn, MA 01901
odurden@lchcnet.org
------------------------------

Hello all,

I am a Nurse Manager of a Primary Care Team at an FQHC. I recently attended this year's AAACN Conference for the first time and was thrilled to meet so many of you. So excited to connect more here on this platform. I have a question regarding nursing-specific telework agreements and expectations. 

Under our current structure, I have 1 FTE allotted to manage our in-basket which is split between two off-site nurses. All staff who work remotely sign a Teleworker Agreement which addresses expectations for liabilities, workspace, equipment use, work schedule, and terms of agreement. However, I am curious about a nursing-specific agreements or contract outlining expectations for performance expectations including productivity/metrics and communication, such as meetings with supervisors, expected response times, and responsibility to report interruptions to their ability to work promptly. Do your facilities have anything like this that you would be willing to share more about?

Best,

Hello all,

I am a Nurse Manager of a Primary Care Team at an FQHC. I recently attended this year's AAACN Conference for the first time and was thrilled to meet so many of you. So excited to connect more here on this platform. I have a question regarding nursing-specific telework agreements and expectations. 

Under our current structure, I have 1 FTE allotted to manage our in-basket which is split between two off-site nurses. All staff who work remotely sign a Teleworker Agreement which addresses expectations for liabilities, workspace, equipment use, work schedule, and terms of agreement. However, I am curious about a nursing-specific agreements or contract outlining expectations for performance expectations including productivity/metrics and communication, such as meetings with supervisors, expected response times, and responsibility to report interruptions to their ability to work promptly. Do your facilities have anything like this that you would be willing to share more about?

Best,

Hello all,

I am a Nurse Manager of a Primary Care Team at an FQHC. I recently attended this year's AAACN Conference for the first time and was thrilled to meet so many of you. So excited to connect more here on this platform. I have a question regarding nursing-specific telework agreements and expectations. 

Under our current structure, I have 1 FTE allotted to manage our in-basket which is split between two off-site nurses. All staff who work remotely sign a Teleworker Agreement which addresses expectations for liabilities, workspace, equipment use, work schedule, and terms of agreement. However, I am curious about a nursing-specific agreements or contract outlining expectations for performance expectations including productivity/metrics and communication, such as meetings with supervisors, expected response times, and responsibility to report interruptions to their ability to work promptly. Do your facilities have anything like this that you would be willing to share more about?

Best,

We don't have RNs on our team, but do have some MAs that work on messaging.  We have specific criteria for performance evaluations, including productivity and customer service expectations as well as attendance points.  In order to qualify for a hybrid remote/in office position, the MA needs to have excellent scores in all areas and two or less attendance points for three out of four months.  Once they are working at home with the hybrid schedule they must maintain their ratings.  If scores fall one month we have a conversation with them about what they can do to improve their scores.  If they fall for two months they have to come back to the office until their scores pick up.  So far we have three out of fifteen who have qualified to work a hybrid schedule, letting us know it is a stretch, but not impossible to get there.

Hello all,

I am a Nurse Manager of a Primary Care Team at an FQHC. I recently attended this year's AAACN Conference for the first time and was thrilled to meet so many of you. So excited to connect more here on this platform. I have a question regarding nursing-specific telework agreements and expectations. 

Under our current structure, I have 1 FTE allotted to manage our in-basket which is split between two off-site nurses. All staff who work remotely sign a Teleworker Agreement which addresses expectations for liabilities, workspace, equipment use, work schedule, and terms of agreement. However, I am curious about a nursing-specific agreements or contract outlining expectations for performance expectations including productivity/metrics and communication, such as meetings with supervisors, expected response times, and responsibility to report interruptions to their ability to work promptly. Do your facilities have anything like this that you would be willing to share more about?

Best,

Hello all,

I am a Nurse Manager of a Primary Care Team at an FQHC. I recently attended this year's AAACN Conference for the first time and was thrilled to meet so many of you. So excited to connect more here on this platform. I have a question regarding nursing-specific telework agreements and expectations. 

Under our current structure, I have 1 FTE allotted to manage our in-basket which is split between two off-site nurses. All staff who work remotely sign a Teleworker Agreement which addresses expectations for liabilities, workspace, equipment use, work schedule, and terms of agreement. However, I am curious about a nursing-specific agreements or contract outlining expectations for performance expectations including productivity/metrics and communication, such as meetings with supervisors, expected response times, and responsibility to report interruptions to their ability to work promptly. Do your facilities have anything like this that you would be willing to share more about?

Best,