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results

  • 1.  results

    Posted 02-26-2025 12:27

    hello!

    do you require your providers to review results prior to an RN acting on it? examples:

    normal mammo result--result goes to the provider's epic inbox--do you allow the RN to review the normals and notify patient prior to the provider actually reviewing it in epic?

    abnormal pathology result: in physician's documentation, he states if pathology comes back as 'positive for 'x', do XYZ; then, RN sees the pathology report in the provider's epic inbox prior to the physician seeing the result but based on physician directive in his dictation, the result came back as positive for 'x' so RN does 'xyz.'

    really focusing on, can an RN act on these results PRIOR TO PROVIDER review and directive.

    thank you for sharing your practices and thoughts.



    ------------------------------
    Carrie Lemke, DNP, RN, NPD-BC
    Nursing Practice Leadership Team
    ------------------------------


  • 2.  RE: results

    Posted 02-27-2025 05:33
    The provider must review the results first and then comment on what he/she wants the RN to communicate to the patient, including any specific instructions or recommendations relating to the results. This is whether the results are normal or abnormal. In EPIC the provider's comments will be on the results management page and will be sent to the RN in basket. Abnormal results will have a red exclamation mark which can help prioritize the calls. The RN will click on the telephone icon on the results page which will create a telephone encounter, which will include the provider's comments, etc. The RN can document that the information was shared with the patient or family member ( HIPAA verified) and whether the patient/family member verbalized understanding. If the patient/family member has any questions for the provider the telephone encounter can be forwarded to the provider. This is the proper way to document results calls in EPIC. I verified this with the EPIC vendor at last year's Chicago conference and with my organization's ambulatory EPIC trainer. Nurses/staff should NOT document on the results management page. Unfortunately there are staff who DO document on the results management page, and then there is no telephone encounter within the encounters section. You would have to look back in results to see the "encounter ". 

    The other option is to send a message via MyChart to the patient, but again it will include the specific results and recommendations from the provider. This is more appropriate for normal results.

    Either way the provider needs to review the results first before the RN can act them.

    Have a good day, Karen 







  • 3.  RE: results

    Posted 02-27-2025 07:49
    Thank you Karen!
    So if the physician already states what he wants in his dictation, similar to that as a protocol, do you feel the provider still needs to physically review the results prior to the RN performing the task directed? That's the part where  I can certainly see both sides. Curious to hear your thoughts! Thank you again for weighing in!
     
    Kind Regards,
     
     
    Carrie Lemke, DNP, RN, NPD-BC
    Nursing Professional Development-Specialist, Clinical Nursing Practice Leadership Team
    Midwest Region-Medical Groups
     
     
     

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  • 4.  RE: results

    Posted 02-28-2025 04:54
    I do feel the provider needs to review the results first, plus that is the workflow in my organization. 

    If the provider ordered the test, the result goes directly back to that provider for review.

    Hopefully the provider reviews the result in a timely manner.

    Occasionally a patient will call asking for the results, but the provider has not reviewed them yet. An RN takes the call and forwards a message to the provider to please review the results. Some RN's send the request as a message. But it's a telephone encounter between the RN and the patient so it can be documented as one, with the reason for call as " results "., which can then be sent to the provider.

    I'm guessing that your RN's are attached to the providers in baskets which is why they can see the results as well. I can't speak for other organizations, but we do not allow the RN's to "act" on any results without the provider first reviewing them and advising the RN's of what they want communicated to the patient. 

    I believe that this will protect the nurse from liability if any misinformation or advice is given, and possibly protect the patient. 

    I am curious what other nurses have to say about all this.






  • 5.  RE: results

    Posted 02-28-2025 08:24
    Thank you for sharing! That is kind of what I am thinking as well and that has been our process. I can see both sides since the physician already has dictated for A and B however, something about not having them lay eyes on it first just seems potentially risky. But, I definitely want to hear what others think because perhaps there's parts we are not thinking about.
     
    Kind Regards,
     
     
    Carrie Lemke, DNP, RN, NPD-BC
    Nursing Professional Development-Specialist, Clinical Nursing Practice Leadership Team
    Midwest Region-Medical Groups
     
     
     

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  • 6.  RE: results

    Posted 03-01-2025 16:47
    I have to agree with Karen (Hunter). Ensuring timely workflows by making your RN staff take the responsibility and accountability for "results is not  professionally supportive. 

    Any RN who provides 'results' is going to be asked what the results 'mean' and is likely to be asked about 'next steps." Each of these follow up questions would be part of the providers Plan of Care, not a ' nursing care plan.'  The staff RN should not be placed in this predicament. 

    All patients have the ability to use an 'app' for LabCorp or Quest Diagnostics regarding lab results. They can see in RED or GREEN their own results and have the information to question their provider about said results during a future visit. Regarding referrals, tests and imaging: all patients should already have an idea of the Plan of Care from their provider when they are notified that a test is being ordered. 

    This alleged workflow problem seems to be an administrative issue that nursing leadership should be having in the C-Suite where providers are encouraged to take responsibility for what they are accountable for following up on. 

    -mobley

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  • 7.  RE: results

    Posted 03-04-2025 18:17

     

     

    Our historical practice was to have all results reviewed by a provider prior to releasing results to the patient. The Cares Act has changed that.  Results are now auto released.  This does not always the provider the opportunity to review results.  We do have an internal policy for results that states "the physician/APP is ultimately responsible for assuring the appropriate management of test results ordered under their name.  All test ordered will be reviewed by that physician/APP or their designee.    We do not have an RN in every clinic but where we have an RN they are focused wicking away direct patient care that is within their scope of practice, conducting in-person and triage and assisting with narrative messages, that are within their scope of practice and outside of the Medical Assistant scope.  We have RNs in the clinic and those who work from home.

     

     

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  • 8.  RE: results

    Posted 03-03-2025 09:11

    Often, we receive calls from patients asking about results after hours. In many cases, the clinic has already attempted to contact the patient and left a message to call back. If this happens, it means the provider has already reviewed the results and left instructions for the clinic nurses to share specific information with the patient. As triage nurses, we have access to this information and can relay it directly to the patient.

     

    We occasionally receive calls from patients who have viewed their results in MyChart and are seeking additional information. If the provider has already reviewed the results, we share the available information. However, if the provider has not yet reviewed them, we inform the patient that while we can see the results, we cannot interpret them. We then advise the patient to wait until their provider reaches out with further details.

     

    It's important to note that in today's digital age, patients often have access to their results sooner than we can reach out to them with an interpretation or a plan. This underscores the need for clear communication and managing patient expectations regarding the timing of result interpretations.

     

     






  • 9.  RE: results

    Posted 03-03-2025 09:40

    Thank you! This is a great summary!

     

    Kind Regards,

     

     

    Carrie Lemke, DNP, RN, NPD-BC

    Nursing Professional Development-Specialist, Clinical Nursing Practice Leadership Team

    Midwest Region-Medical Groups

     






  • 10.  RE: results

    Posted 03-03-2025 10:34

    I agree with EVERYTHING that Bridget just shared relating to results calls. I have had the same experiences she describes and the way those interactions are handled.






  • 11.  RE: results

    Posted 02-27-2025 10:05

    Would you like me to share our policy on this? We just updated it with the newest best practices. 



    ------------------------------
    Sarah Orr RN MSN
    Ambulatory Education Manager
    Cottage Medical Group/Cottage Health Systems
    Santa Barbara, CA
    s2orr@sbch.org
    ------------------------------



  • 12.  RE: results

    Posted 02-28-2025 10:17

    Sarah I would love to see your policy as well on this topic.  

    We have recently been asked this same question in our Oncology clinic and have an upcoming meeting to discuss.

    Thank you all for your timely question and responses!



    ------------------------------
    Amy Hawkins MSN, RN, NE-BC
    Dir Ambulatory Patient Care Svcs
    University of Missouri Health Care
    Columbia MO
    5738820837
    ------------------------------