Our historical practice was to have all results reviewed by a provider prior to releasing results to the patient. The Cares Act has changed that. Results are now auto released. This does not always the provider the opportunity to review results. We do have an internal policy for results that states "the physician/APP is ultimately responsible for assuring the appropriate management of test results ordered under their name. All test ordered will be reviewed by that physician/APP or their designee. We do not have an RN in every clinic but where we have an RN they are focused wicking away direct patient care that is within their scope of practice, conducting in-person and triage and assisting with narrative messages, that are within their scope of practice and outside of the Medical Assistant scope. We have RNs in the clinic and those who work from home.

|  | Judith Puzon, RN, MSN Director of Outpatient Nursing Services|Clinic Network Administration 17910 Talbot Rd S|Renton, WA 98055| (o) 425-690-3373 M/S: PRC-8316 UW Medicine | Valley Medical Center Judith_Puzon@valleymed.org | Lita_Gill@Valleymed.org">www.valleymed.org She/Her Non-urgent emails received after 4pm, will be responded to the next business day. Upcoming days Out of Office January 31, 2025 |
IMPORTANT: This communication contains information that may be confidential or privileged, and is intended solely for the entity(s) or individual(s) to whom it is addressed. If you are not the intended recipient, you should delete this message, and are hereby notified that any disclosure is strictly prohibited. If you received this communication in error, please notify the sender and delete the message.
Original Message:
Sent: 3/1/2025 4:47:00 PM
From: Aleesa Mobley
Subject: RE: results
I have to agree with Karen (Hunter). Ensuring timely workflows by making your RN staff take the responsibility and accountability for "results is not professionally supportive.
Any RN who provides 'results' is going to be asked what the results 'mean' and is likely to be asked about 'next steps." Each of these follow up questions would be part of the providers Plan of Care, not a ' nursing care plan.' The staff RN should not be placed in this predicament.
All patients have the ability to use an 'app' for LabCorp or Quest Diagnostics regarding lab results. They can see in RED or GREEN their own results and have the information to question their provider about said results during a future visit. Regarding referrals, tests and imaging: all patients should already have an idea of the Plan of Care from their provider when they are notified that a test is being ordered.
This alleged workflow problem seems to be an administrative issue that nursing leadership should be having in the C-Suite where providers are encouraged to take responsibility for what they are accountable for following up on.
-mobley
---------------
Assistant Professor - Clerkship Director [Pain Management/Substance Use Disorder]
Physical Medicine & Rehabilitation - Neuro Musculoskeletal Institute
Lippincott Procedures: Subject Matter Expert - Wolters Kluwer Publishing
Rowan Medicine Bldg., 42 E. Laurel Rd, Ste 1700, Stratford New Jersey 08084
T: 856-566-7010 | F: 856-566-6956| C: 856-230-1229
mobley@rowan.edu | som.rowan.edu
Learning is not attained by chance, it must be sought for with ardor and attended to with diligence [Abigail Adams (1744 - 1818), 1780].
Original Message:
Sent: 2/28/2025 4:54:00 AM
From: Karen Hunter
Subject: RE: results
I do feel the provider needs to review the results first, plus that is the workflow in my organization.
If the provider ordered the test, the result goes directly back to that provider for review.
Hopefully the provider reviews the result in a timely manner.
Occasionally a patient will call asking for the results, but the provider has not reviewed them yet. An RN takes the call and forwards a message to the provider to please review the results. Some RN's send the request as a message. But it's a telephone encounter between the RN and the patient so it can be documented as one, with the reason for call as " results "., which can then be sent to the provider.
I'm guessing that your RN's are attached to the providers in baskets which is why they can see the results as well. I can't speak for other organizations, but we do not allow the RN's to "act" on any results without the provider first reviewing them and advising the RN's of what they want communicated to the patient.
I believe that this will protect the nurse from liability if any misinformation or advice is given, and possibly protect the patient.
I am curious what other nurses have to say about all this.
Original Message:
Sent: 2/27/2025 7:49:00 AM
From: Carrie Lemke
Subject: RE: results
Thank you Karen!
So if the physician already states what he wants in his dictation, similar to that as a protocol, do you feel the provider still needs to physically review the results prior to the RN performing the task directed? That's the part where I can certainly see both sides. Curious to hear your thoughts! Thank you again for weighing in!
Kind Regards,
Carrie Lemke, DNP, RN, NPD-BC
Nursing Professional Development-Specialist, Clinical Nursing Practice Leadership Team
Midwest Region-Medical Groups
This electronic message is intended only for the use of the individual(s) and entity named as recipients in the message. If you are not an intended recipient of this message, please notify the sender immediately and delete the material from any computer. Do not deliver, distribute or copy this message, and do not disclose its contents or take any action in reliance on the information it contains. Thank you.
Original Message:
Sent: 2/27/2025 5:33:00 AM
From: Karen Hunter
Subject: RE: results
The provider must review the results first and then comment on what he/she wants the RN to communicate to the patient, including any specific instructions or recommendations relating to the results. This is whether the results are normal or abnormal. In EPIC the provider's comments will be on the results management page and will be sent to the RN in basket. Abnormal results will have a red exclamation mark which can help prioritize the calls. The RN will click on the telephone icon on the results page which will create a telephone encounter, which will include the provider's comments, etc. The RN can document that the information was shared with the patient or family member ( HIPAA verified) and whether the patient/family member verbalized understanding. If the patient/family member has any questions for the provider the telephone encounter can be forwarded to the provider. This is the proper way to document results calls in EPIC. I verified this with the EPIC vendor at last year's Chicago conference and with my organization's ambulatory EPIC trainer. Nurses/staff should NOT document on the results management page. Unfortunately there are staff who DO document on the results management page, and then there is no telephone encounter within the encounters section. You would have to look back in results to see the "encounter ".
The other option is to send a message via MyChart to the patient, but again it will include the specific results and recommendations from the provider. This is more appropriate for normal results.
Either way the provider needs to review the results first before the RN can act them.
Original Message:
Sent: 2/26/2025 12:27:00 PM
From: Carrie Lemke
Subject: results
hello!
do you require your providers to review results prior to an RN acting on it? examples:
normal mammo result--result goes to the provider's epic inbox--do you allow the RN to review the normals and notify patient prior to the provider actually reviewing it in epic?
abnormal pathology result: in physician's documentation, he states if pathology comes back as 'positive for 'x', do XYZ; then, RN sees the pathology report in the provider's epic inbox prior to the physician seeing the result but based on physician directive in his dictation, the result came back as positive for 'x' so RN does 'xyz.'
really focusing on, can an RN act on these results PRIOR TO PROVIDER review and directive.
thank you for sharing your practices and thoughts.
------------------------------
Carrie Lemke, DNP, RN, NPD-BC
Nursing Practice Leadership Team
------------------------------