Open Forum

Hello, 

I am wondering if anyone has support for how to establish the skill set of a recruit to determine if they would be successful in the role as a triage nurse. 
I support a 100% remote team of triage nurses, recently we have had multiple new hires quit in orientation due to complexities of multitasking multiple programs (answering the call, navigating EHR, utilizing resources). Looking for any ideas of how to better prepare applicants for the role. 

Thanks in advance for any recommendations you may have! 
Kari

We do not do remote nursing triage but what I have done with some candidates if that will be their primary role in the clinic is have them shadow for a few hours.  I find this to be helpful especially if they haven't worked on the ambulatory side.  Many nurses do not really understand what happens on this side (me being one of them) until they see it.  

Hello, 

I am wondering if anyone has support for how to establish the skill set of a recruit to determine if they would be successful in the role as a triage nurse. 
I support a 100% remote team of triage nurses, recently we have had multiple new hires quit in orientation due to complexities of multitasking multiple programs (answering the call, navigating EHR, utilizing resources). Looking for any ideas of how to better prepare applicants for the role. 

Thanks in advance for any recommendations you may have! 
Kari

Hello, 

I am wondering if anyone has support for how to establish the skill set of a recruit to determine if they would be successful in the role as a triage nurse. 
I support a 100% remote team of triage nurses, recently we have had multiple new hires quit in orientation due to complexities of multitasking multiple programs (answering the call, navigating EHR, utilizing resources). Looking for any ideas of how to better prepare applicants for the role. 

Thanks in advance for any recommendations you may have! 
Kari

Kari

I have a centralized RN triage team, almost everyone is remote.  At the time of interview, I inquire about their current work role--and the use of technology within that role.  Be sure to ask probing questions and provide a case scenario in which they would need to multi-task and utilize multiple applications.  I ask them to self assess their technology skills from keyboarding, general use of computers, what devices they use at home, etc.  I also do a speed test to know if they have sufficient internet speeds at home to support the applications we use daily and the expectation to hardwire in for work. 

The centralized triage RN must have a minimum of 3 yrs of clinical experience that would support our team (24/7, primary & specialty nursing care). We assess their critical thinking skills with 4-5 triage scenarios too to get an idea of their basic triage skills.  My recruiter is aware of the skill set and technology skill set I am looking for too.

Gretchen Glassen, RN

Ascension Contact Center - Nurse Triage

Wisconsin

gretchen.glassen@ascension.org

Hello, 

I am wondering if anyone has support for how to establish the skill set of a recruit to determine if they would be successful in the role as a triage nurse. 
I support a 100% remote team of triage nurses, recently we have had multiple new hires quit in orientation due to complexities of multitasking multiple programs (answering the call, navigating EHR, utilizing resources). Looking for any ideas of how to better prepare applicants for the role. 

Thanks in advance for any recommendations you may have! 
Kari

Kari

I have a centralized RN triage team, almost everyone is remote.  At the time of interview, I inquire about their current work role--and the use of technology within that role.  Be sure to ask probing questions and provide a case scenario in which they would need to multi-task and utilize multiple applications.  I ask them to self assess their technology skills from keyboarding, general use of computers, what devices they use at home, etc.  I also do a speed test to know if they have sufficient internet speeds at home to support the applications we use daily and the expectation to hardwire in for work. 

The centralized triage RN must have a minimum of 3 yrs of clinical experience that would support our team (24/7, primary & specialty nursing care). We assess their critical thinking skills with 4-5 triage scenarios too to get an idea of their basic triage skills.  My recruiter is aware of the skill set and technology skill set I am looking for too.

Gretchen Glassen, RN

Ascension Contact Center - Nurse Triage

Wisconsin

gretchen.glassen@ascension.org

Hello, 

I am wondering if anyone has support for how to establish the skill set of a recruit to determine if they would be successful in the role as a triage nurse. 
I support a 100% remote team of triage nurses, recently we have had multiple new hires quit in orientation due to complexities of multitasking multiple programs (answering the call, navigating EHR, utilizing resources). Looking for any ideas of how to better prepare applicants for the role. 

Thanks in advance for any recommendations you may have! 
Kari

Hello, 

I am wondering if anyone has support for how to establish the skill set of a recruit to determine if they would be successful in the role as a triage nurse. 
I support a 100% remote team of triage nurses, recently we have had multiple new hires quit in orientation due to complexities of multitasking multiple programs (answering the call, navigating EHR, utilizing resources). Looking for any ideas of how to better prepare applicants for the role. 

Thanks in advance for any recommendations you may have! 
Kari

Hi Kari: 

In my current role i am supporting the orientation of telehealth nurses completing remote afterhours support.  In my previous role, I helped support clerical in a few virtual programs.  Both require different skill sets as well as multitasking.  I have found shadowing to be helpful to 'weed' out those that might find it overwhelming.  Having said that, if they express an interest - I let them know that the program would help support their success.  As well, i always find developing checklists (I love them) helpful.  

Hello, 

I am wondering if anyone has support for how to establish the skill set of a recruit to determine if they would be successful in the role as a triage nurse. 
I support a 100% remote team of triage nurses, recently we have had multiple new hires quit in orientation due to complexities of multitasking multiple programs (answering the call, navigating EHR, utilizing resources). Looking for any ideas of how to better prepare applicants for the role. 

Thanks in advance for any recommendations you may have! 
Kari