I am very intrigued about who is doing this as well. We are a system of 8 clinics and are currently using panel managers/LPN's to manage in basket management with MA's as backup. We struggle with the challenge of provider retention at several clinics and are using a variety of locum/per diem providers which creates interesting nuances since the PCP model has shifted.
We use Epic as the EHR with My Chart portal and with value based care, what KPI's would be instrumental in measuring client based care versus number of messages?
Toni Kempner, MSN, RN
Regional Nurse Manager
East County Health Center 600 NE 8th St, Gresham, OR 97030
Rockwood Health Center 2020 SE 182nd, Portland, OR 97233
Multnomah County Health Department
Portland, OR 97209
503-969-6989 work cell phone
This email was encrypted for your privacy and security
Original Message:
Sent: 11/16/2023 12:15:00 PM
From: Sarah Vakili
Subject: RE: Virtual Central Team Support
Hi Kim,
I am interested in the responses and also particularly if and how anyone is utilizing MAs to assist with In Basket messages.
Thanks,
Sarah
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Sarah Vakili
Clinical Nurse III
Santa Clara Valley Medical Center
San Jose CA
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Original Message:
Sent: 11-15-2023 09:16
From: Kim Dixon
Subject: Virtual Central Team Support
I hope this email finds you well. I am reaching out to the listserv community in search of information and insights regarding the establishment of a centralized team for inbasket management specifically for physicians.
In our healthcare organization, we have been experiencing challenges with the increasing volume of messages in physicians' inbaskets, leading to inefficiencies and potential delays in patient care. We believe that creating a dedicated team to manage these inbaskets centrally could address these issues effectively.
I am curious to know if any of you have implemented a similar approach or have knowledge of organizations that have successfully established a centralized inbasket management team. If so, I would greatly appreciate any information or best practices you could share regarding the following:
1. How was the team structured and organized? Did you assign specific roles and responsibilities within the team?
2. What software or tools were used to facilitate the management of inbaskets?
3. How did you ensure effective communication and collaboration between the centralized team and physicians?
4. What metrics or key performance indicators (KPIs) did you track to measure the team's performance and impact on physician productivity?
5. Were there any challenges or obstacles you encountered during the implementation process, and how did you overcome them?
6. Any additional insights or advice you may have in establishing a centralized inbasket management team would be highly appreciated.>
I believe that your experiences and expertise will be invaluable in helping us make informed decisions as we explore this initiative. Your input will not only assist our organization but will also contribute to the broader healthcare community.
Please feel free to reply directly to this email or share any relevant resources or contacts that you think would be helpful. I will be more than happy to compile and share the information I collect with this community.
Thank you in advance for your time and support.
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Kim Dixon, RN, MSN, NEA-BC
Associate Chief Nursing Officer, Ambulatory
The University of Kansas Health System
email: kdixon@kumc.edu
office: 913-588-9921
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