What benchmark are others using for after-call work time or wrap up? It's the time after completing a triage with a caller before the next call comes in. Our team has a 2 minute auto timer with the ability to hop right back in the queue or extend for further time needed. Recently noting about a 5.5 minute average across our 24/7 department. There are so many factors to consider with the variety of calls we can take. We serve our systems primary care and specialty offices.
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Kate Hilaire, RN-BSN
Telehealth Nursing Manager
Parkview Health
Fort Wayne IN
(1260) 373-7558
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